English  |  正體中文  |  简体中文  |  Post-Print筆數 : 11 |  Items with full text/Total items : 88613/118155 (75%)
Visitors : 23494059      Online Users : 49
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    政大機構典藏 > 商學院 > 資訊管理學系 > 期刊論文 >  Item 140.119/103385
    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/103385


    Title: ERP success in the SMEs: The perspectives of Service Quality and Social Cognitive Theory
    Other Titles: 中小企業ERP系統之成功:服務品質及社會認知理論之觀點
    Authors: 洪為璽
    Hung, Wei-Hsi;Chang, Li-Min;Yen, David C.;Ho, Chin-Tsang;Chiang, Mei-Chen
    Contributors: 資管系
    Keywords: 企業資源規劃;社會認知理論;資訊系統成功模式;結構方程模式;中小企業;ERP system;social cognitive theory;IS success model;structural equation modeling;small and medium-sized enterprises
    Date: 2011-11
    Issue Date: 2016-11-03 14:43:13 (UTC+8)
    Abstract: 以服務品質為導向的企業資源規劃(ERP)系統對於中小企業的發展扮演著極重要的角色,而系統特性的服務品質與使用者對系統的期待更是影響ERP成功的關鍵因素。本研究為暸解ERP系統的服務品質如何透過使用者心理構面對滿意度產生影響,以社會認知理論為基礎,結合了資訊系統成功模型的概念,從系統特性的服務品質觀點出發,提出一個概念模式來深入探討。資料蒐集以中小型企業組織中有使用ERP系統模組的使用者為對象來進行問卷調查。在研究模式及假說驗證方面,則以205份有效問卷來進行資料分析。研究結果顯示服務品質與心理構面因素之間,以有形性與個人結果期待、回應性及保證性與工作結果期待、有形性與工作結果期待間具有正向顯著關係,而心理構面之電腦自我效能則僅與回應性及保證性因素有正向顯著關係。本研究結果可作為未來ERP相關研究及實務軟體發展之重要參考。
    Since the service-oriented ERP systems have become essential to SMEs, the service quality of IS characteristics and the user's internal expectations are considered the key factors of ERP success. With the purpose of understanding how service quality influences user's satisfaction through psychological constructs, based on the Social Cognitive Theory and the framework of D&M IS Success Model, this study starts from the point of service quality to create a conceptual research model. The model and relevant hypotheses are tested in a survey of 205 Taiwan SMEs with the ERP system. The results show that the most significant linkages between service quality and psychological factors are tangibles and personal outcome expectations, responsiveness and assurance and performance outcome expectations, and tangibles and performance outcome expectations. Nevertheless, only the construct of responsiveness and assurance has a significant positive correlation with computer self-efficacy. It is suggested that the model provides fruitful implications for both academia and practical world.
    Relation: Asia Pacific Management Review, 16(4), 27-43
    Data Type: article
    DOI 連結: http://dx.doi.org/10.6126%2fAPMR.2011.16.4.03
    DOI: 10.6126/APMR.2011.16.4.03
    Appears in Collections:[資訊管理學系] 期刊論文

    Files in This Item:

    File Description SizeFormat
    412095.pdf272KbAdobe PDF140View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告
    1.本網站之數位內容為國立政治大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,惟仍請適度,合理使用本網站之內容,以尊重著作權人之權益。商業上之利用,則請先取得著作權人之授權。
    2.本網站之製作,已盡力防止侵害著作權人之權益,如仍發現本網站之數位內容有侵害著作權人權益情事者,請權利人通知本網站維護人員(nccur@nccu.edu.tw),維護人員將立即採取移除該數位著作等補救措施。
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback