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    Title: Selecting Performance Indicators for Information Systems Departments: A Study on the Banking Industry (in Chinese)
    高階主管對於資訊部門績效評估指標之選擇:國內銀行業之研究
    Authors: 洪為璽
    Hung, Wei-Hsi;張碩毅;洪新原;董秋瑾;黃士銘;李興漢
    Contributors: 資管系
    Keywords: 銀行業;高階主管;資訊部門主管;資訊部門;績效評估指標
    Banking Industry;Top Executives;Chief Information Officers;Information System Departments, Performance Indicators
    Date: 2009-04
    Issue Date: 2016-11-07 15:17:08 (UTC+8)
    Abstract: 本研究的目的在於瞭解銀行業高階主管,在對資訊部門績效評估時是依據哪些指標
    並且解釋他們為什麼選擇這些指標。在樣本的選擇上,我們是根據「九十年十二月底財
    政部金融局公布本國金融機構總機構之本國一般銀行與中小企業銀行名單」挑選五十三
    位高階主管和資訊部門主管進行調查,來瞭解影響高階主管選擇資訊部門績效評估指標
    的因素。研究結果顯示高階主管比較重視的評估指標,依序為資訊部門的資訊安全、對
    使用者的支援、系統發展的實施進度、資訊部門的產出品質、管理與作業效率、資訊部
    門人員的能力、對組織策略方向的影響、對公司目標規劃的支援、資訊部門/資訊中心所
    扮演角色的明確性、及對資訊部門/資訊中心的支持。此外,我們也進一步解釋哪些因素
    會影響高階主管績效指標的選擇。這些研究結果可提供相當有價值之管理意涵。
    This study aims to identify the criteria used by top executives in the banks for evaluating
    the performance of Information Systems (IS) departments, and to explain why they adopt these
    criteria. Fifty three top executives and chief information officers respectively of commercial
    banks were selected from the “List of General Banks and Medium and Small Business Banks of
    Ministry of Finance Bureau of Monetary Affairs” to practically investigate what factors affect
    top executives’ choices of performance indicators for IS departments. The results indicated that
    ten performance indicators which top executives pay much attention to are information security,
    user supports, adequacy of systems development practices, quality of information outputs,
    management and operational efficiency, IS departments staff competence, IS departments impact
    on strategic direction, integration of IS departments with corporate planning, role clarity, and
    supporting IS departments/information centers concept. In addition, we reveal the factors which
    would affect top executives’ choices of these performance indicators. Managerial implications
    from the findings are also provided.
    Relation: 資訊管理學報, 16(2), 61-102
    Data Type: article
    Appears in Collections:[Department of MIS] Periodical Articles

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