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    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/110590


    Title: A Multilevel Approach to Examine Employees' Loyal Use of ERP Systems in Organizations
    Authors: 李有仁
    Yen, HJR;Hu, PJH;Hsu, SHY;李有仁
    Contributors: 資管系
    Keywords: information quality, loyal use, multilevel analysis, perceived benefits, perceived workload, service-oriented organizational citizenship behaviors, system quality
    Date: 2015-12
    Issue Date: 2017-06-29 10:04:48 (UTC+8)
    Abstract: A successful enterprise resource planning (ERP) system ultimately requires loyal use—proactive, extended use and willingness to recommend such uses to others—by employees. Building on interactional psychology literature and situational strength theory, we emphasize the importance of psychological commitment, in addition to behavioral manifestation, in a multilevel model of loyal use. Our empirical test of the model uses data from 485 employees and 166 information system professionals in 47 large Taiwanese organizations. Individual-level analyses suggest that perceived benefits and workload partially mediate the effects of perceived information quality (IQ) and system quality (SQ) on loyal use. Cross-level analyses show that IQ at the organizational level alleviates the negative effect of an employee’s perceived workload on loyal use; organization-level SQ and service-oriented organizational citizenship behaviors (SOCBs) of internal information systems staff reduce the influence of employees’ perceived benefits. Overall, our findings suggest that IQ, SQ, and SOCBs at the organizational level influence employees’ loyal use in ways different from their effects at the individual level, and seem to affect individuals’ cost–benefit analyses. This study contributes to extant literature by considering the SOCBs of the internal information systems group that have been overlooked by most prior research. Our findings offer insights for managers who should find ways to create positive, salient, shared views of IQ, SQ, and SOCBs in the organization to nourish and foster employees’ loyal use of an ERP system, including clearly demonstrating the system’s utilities and devising viable means to reduce the associated workload.
    Relation: Journal of Management Information Systems, 32(4), 144-178
    Data Type: article
    DOI link: http://dx.doi.org/10.1080/07421222.2015.1138373
    DOI: 10.1080/07421222.2015.1138373
    Appears in Collections:[Department of MIS] Periodical Articles

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