English  |  正體中文  |  简体中文  |  全文筆數/總筆數 : 79261/108356 (73%)
造訪人次 : 20461988      線上人數 : 355
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜尋範圍 查詢小技巧:
  • 您可在西文檢索詞彙前後加上"雙引號",以獲取較精準的檢索結果
  • 若欲以作者姓名搜尋,建議至進階搜尋限定作者欄位,可獲得較完整資料
  • 進階搜尋
    政大機構典藏 > 商學院 > 資訊管理學系 > 期刊論文 >  Item 140.119/111005
    請使用永久網址來引用或連結此文件: http://nccur.lib.nccu.edu.tw/handle/140.119/111005

    題名: Service Recommender System Based on Emotional Features and Social Interactions
    作者: 苑守慈
    Yuan, Soe-Tsyr;Yang, Chun-Ya
    貢獻者: 資管系
    關鍵詞: Information systems;Creativity;Adaptation;Design;Behaviour;Feedback
    日期: 2017
    上傳時間: 2017-07-12 14:14:33 (UTC+8)
    摘要: Purpose-Most existing recommendation systems or technologies are functional-oriented. Recommending services, nevertheless, requires the consideration of service experiences perceived by customers being individually unique and emphasizing the emotional experiences and the co-created value-in-use. This paper aims to present a new recommender system to capture customer emotional needs and address social interactions among service stakeholders. Design/methodology/approach-This paper presents a color imagery-based recommender system (CIRS) capable of capturing customer emotional needs and addressing social interactions among service stakeholders that can collectively co-create the individual value-in-use and beneficial outcomes for customers. Based on the Color Image Scale, the recommender system uses the color imagery format as the uniform representation of customers’ psychological expectations, service providers and the service system, to facilitate the scoring and ranking of recommendations. Findings-This study uses an application context of destination tourism to demonstrate and justify the recommender system’s attempted contributions preliminarily. That is, CIRS can recommend destinations and tour services that meet tourists’ emotional needs with a satisfactory precision of 70 per cent. CIRS can also make stakeholders’ image models evolve over time considering the dynamic interactions among stakeholders. CIRS can also help lesser-known tourism destinations be discovered by tourists who can be emotionally satisfied. Originality/value-CIRS uses the color imagery as the uniform representation for customers’ expectations, service providers (e.g. small and medium enterprises) and service system (e.g. tourism destinations), considering the continued interactions among the service stakeholders that collectively co-create the individual value-in-use and beneficial outcomes for each customer.
    關聯: Kybernetes: The International Journal of Cybernetics, Systems and Management Sciences, 46(2), 236-255
    資料類型: article
    DOI: http://dx.doi.org/10.1108/K-01-2016-0014
    顯示於類別:[資訊管理學系] 期刊論文


    檔案 大小格式瀏覽次數
    236-255.pdf482KbAdobe PDF94檢視/開啟


    社群 sharing

    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回饋