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    Title: 基於內隱資料之協同過濾推薦系統研究與實作
    Research and application for collaborative filtering recommendation system using implicit datasets
    Authors: 張遠耀
    Chang, Yuan Yao
    Contributors: 洪叔民
    Horng, Shwu Min
    張遠耀
    Chang, Yuan Yao
    Keywords: 推薦系統
    內隱資料
    協同過濾
    潛在因子
    矩陣分解
    Date: 2017
    Issue Date: 2017-07-31 11:35:33 (UTC+8)
    Abstract: 近年來電子商務蓬勃發展,嚴重侵蝕實體通路業績,因此線下服務提供者更應善用資料科學技術,找出顧客未被滿足之需求,進而提供優質服務,其中脫穎而出的關鍵非推薦系統莫屬。
    本研究以運用計算產品相似程度的「項目導向協同過濾」和計算使用者與商品蘊含特徵的「潛在因子」兩大類「協同過濾」推薦方法為核心,藉由實體零售通路累積的顧客消費紀錄,驗證「協同過濾」方法較傳統熱門商品推薦機制更符合消費者偏好,且「協同過濾」方法能達到完全個人化推薦之目標。
    本研究使用的實體零售通路消費紀錄源於顧客真實購物行為,收集成本低,且數據量龐大,然而此類資料無法直接傳達顧客對於商品的喜好與滿足程度,因此被稱之為「內隱資料」,針對內隱資料處理上,本研究選擇以消費次數取代金額,提出短期重複行為計算閾值概念,以時間修正權重處理可能的偏好轉變與習慣性消費。
    模型評估方面,透過強調推薦順序的「平均排名百分比」作為指標,利用傳統熱門商品推薦為基準,比較「項目導向協同過濾」和「潛在因子」兩大類「協同過濾」方法推薦品質的優劣,本研究顯示兩大類「協同過濾」方法達到的推薦品質皆優於熱門商品推薦,且前者遞交的推薦清單為完全個人化,運用本研究發展的推薦系統,將其導入與應用,讓線下服務提供者在與每位顧客接觸的關鍵時刻,能在洞悉對方需求的利基上,提供令顧客滿意的商品與服務,創造獨特且難以模仿的競爭優勢。
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    Description: 碩士
    國立政治大學
    企業管理研究所(MBA學位學程)
    104363050
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G1043630501
    Data Type: thesis
    Appears in Collections:[企業管理研究所(MBA學位學程)] 學位論文

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