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    题名: Municipal Commitment to Total Quality Management: A Survey of Recent Progress
    作者: 柏門
    Berman, Evan M.
    West, Jonathan P.
    贡献者: 亞太博
    日期: 1995-02
    上传时间: 2018-11-20 17:17:36 (UTC+8)
    摘要: How do cities implement Total Quality Management (TQM)? In which areas is TQM most common? Evan M. Berman and Jonathan P. West report the findings of a national survey of city managers and chief administrative officers in all cities over 25,000. They find that local governments use a broad range of strategies, and that city managers play an important role. The data indicate that currently 11 percent of cities have a "substantial" commitment to TQM. TQM efforts are most common in police, parks and recreation, streets, and personnel services. While modest positive results are reported for some cities, it is too soon to draw definite conclusions about the outcomes of municipal TQM initiatives.
    關聯: Public Administration Review, Vol.55, No.1 , pp. 57-66
    数据类型: article
    显示于类别:[亞太研究英語博/碩士學位學程(IDAS/IMAS)] 期刊論文

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