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    Title: 台灣旅行業商業模式創新之個案研究
    A Case Study on the Innovative Business Model of a Tour Company in Taiwan
    Authors: 張玉瑩
    Chang, Yu-Ying
    Contributors: 李易諭
    張玉瑩
    Chang, Yu-Ying
    Keywords: 旅行業
    商業模式
    五力分析
    SWOT分析
    Travel industry
    Business model
    Porter five forces analysis
    SWOT
    Date: 2019
    Issue Date: 2019-02-12 15:43:03 (UTC+8)
    Abstract: 近20年的旅行業市場持續蓬勃發展,消費者的旅遊模式及消費型態亦不斷改變,許多新興業者的加入,不斷增添傳統旅行業經營者營運的挑戰,而這些變革與創新也促使著傳統旅行業者更須不斷尋找方法調整其營運的商業模式來因應時代。

    本研究以個案 A 公司為研究對象,以探討競爭環境下所面臨的機會與威脅,並設法擬定 A 公司未來商業模式創新之策略。

    本研究探討的研究目的包括:
    一、探討個案公司外部環境分析和企業內部環境分析
    二、探討個案公司在競爭環境下面臨的問題與挑戰
    三、探討個案公司未來商業模式創新之策略

    本研究以「個案研究法」,透過相關文獻探討與個案公司高階主管的深度訪談,了解經營狀況,獲取研究資料,先進行個案公司的環境與產品分析,再透過五力分析與 SWOT 分析,找出個案公司目前所面臨的問題與挑戰,並提出創新策略建議,提供給個案公司與未來研究者參考。
    The market of travel industry has developed successfully in last two decades. Consumers’ travel model and consumption pattern have changed continuously. Many new providers have joined the business and have increased challenge for traditional operators of travel industry. All these changes and innovations have made traditional operators of travel industry to look for ways to adjust the operation of business model in order to accompany with times changed.

    The research took A company as a research object, finding chance and threat under competitive environment. To formulate innovative strategy of future business model for A company.The purposes of the research include:
    1.Explore the analysis of external and internal environment of the case company
    2.Investigate problems and challenge faced by the case company in competitive environment
    3.Innovative strategy of future business model for the case company

    The research based on” case study research”, through literature review and in-depth interview with senior executive of the company to understand the operation situation. To begin with environment and product analysis of case company when obtain the research data. Then, find out problems and challenge that the case company face now by using Porter five forces analysis and SWOT. And provide suggestions of innovative strategy for the case company and future researchers as reference.
    Reference: 一、中文文獻
    1.王雅芝(2017)。台灣旅行社商業模式之研究-以L公司為例。輔仁大學科技管理學程碩士在職專班碩士論文。

    2.Alexander Osterwalder & Yves Pigneur(2012)。獲利世代(尤傳莉譯)。台北:早安財經。(2010)

    3.容繼業(1996)。旅行業的理論與實務。台北:揚智。

    4.姚成彥(2015)。虛實整合:特力屋電子商務的服務創新。中山管理評論,2015(3),337-409。

    5.三谷宏治(2016)。你怎麼賣,比你賣什麼更重要:史上最強的70個商業模式(陳昭蓉譯)。台北:先覺出版社。(2016)

    6.川上昌直(2016)。獲利革命商業模式雙贏法(涂紋凰譯)。台北:瑞昇出版社。(2016)

    7.湯振泰 (2016) ,租賃業務人員職能發展策略之探索-個人商業模式畫布之應用。實踐大學企業管理學系碩士在職專班碩士論文。

    8.蔡美玲(2017)。旅行業創新商業模式之研究-以個案WD公司為例。靜宜大學觀光事業學系碩士論文。

    9.陳靜玫(2016)。網路旅遊平台的商業模式創新—以雄獅旅遊網為例。國立臺灣大學商學研究所碩士論文。

    10.顏維珉(2016)。消費性電子代工轉型ODM商業模式之策略探討 : 以D公司為例。國立政治大學經營管理碩士學程(EMBA)碩士論文。

    11.謝瑾如、牟鍾福(2016)。智慧觀光網站之營運模式探討。觀光與休閒管理期刊。2016(4),1-9。

    12.饒達欽、王熙哲、周春美、曾淑惠、蘇聖珠(2016)。企業研究方法。台北:全華圖書。

    二、英文文獻
    1.Amit, R., Zott, C., & Massa, L. (2011). The Business Model: Recent Developments and Future Research. Journal of Management, 37, 1019-1042.

    2.Teece, D. J. (2010). Business Models, Business Strategy and Innovation, Long Range Planning,,Vol 43, Issues 2–3, 172-194.

    3.Johnson, M.W., Christensen, C. M., & Kagermann, H. (2008). Reinventing Your Business Model., Harvard Business Review, 2008(12), 51-59.

    4.Joan Magretta (2002). Why Business Models Matter,Harvard Business Review, 2002(5), 86-92.

    5.Porter, M. E.(2008). The Five Competitive Forces That Shape Strategy, Harvard Business Review, 2008(1), 25-39.

    6.Osterwalder, A., & Pigneur, Y. (2010). Business Model Generation, 1st. Hoboken, NJ: John Wiley & Sons.

    三、網站部份
    1.UNWTO,UNWTO Tourism Highlights 2018 Edition,上網日期:2018年9月19日,檢自https://www.e-unwto.org/doi/pdf/10.18111/9789284419876

    2.VISA,Visa旅遊調查:4成5台灣民眾海外遊偏好自助旅行首度超越跟團旅遊,上網日期:2018年9月19日,檢自https://www.visa.com.tw/about-visa/newsroom/press-releases/nr-tw-170920.html

    3.中時電子報,台灣人愛旅遊9成靠網路搜尋,上網日期:2018年9月19日,檢自https://www.chinatimes.com/realtimenews/20130613004791-260415

    4.交通部觀光局,觀光統計月報,上網日期:2018年9月20日,檢自https://admin.taiwan.net.tw/BusinessInfo/TouristStatistics

    5.哈佛商業評論,商業模式再創新,上網日期:2018年9月19日,檢自https://www.hbrtaiwan.com/article_content_AR0001715.html

    6.哈佛商業評論,波特新論競爭五力,上網日期:2018年9月19日,檢自https://www.hbrtaiwan.com/article_content_AR0002897.html

    7.陳瑞霖,以數據為師,Criteo 讓旅遊廣告更貼近消費者需求,上網日期:2018年9月20日,檢自http://technews.tw/2017/04/28/criteo-use-program-and-automatic-to-understand-customers-make-let-company-use-the-right-ad-to-the-right-target/

    8.陳緒平,自助旅遊的風潮廉價航空的崛起,上網日期:2018年9月19日,檢自http://www.eolembrain.com.tw/latest_view.aspx?SelectID=452。

    9.茍成富,商業模式創新研究,上網日期:2018年9月19日,檢自https://wenku.baidu.com/view/91353c1db7360b4c2e3f64c6.html。
    Description: 碩士
    國立政治大學
    經營管理碩士學程(EMBA)
    105932050
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0105932050
    Data Type: thesis
    DOI: 10.6814/THE.NCCU.EMBA.024.2019.F08
    Appears in Collections:[Executive Master of Business Administration] Theses

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