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    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/130131


    Title: Features of online hospital appointment systems in Taiwan: a nationwide survey
    Authors: 周麗芳
    Chou, Li-Fang
    Yang, Po-Chin
    Chu, Feng-Yuan
    Liu, Hao-Yen
    Shih, Mei-Ju
    Chen, Tzeng-Ji
    Hwang, Shinn-Jang
    Contributors: 財政系
    Keywords: appointments and schedules;online systems;outpatient clinics;hospital;Taiwan
    Date: 2019-01
    Issue Date: 2020-06-22
    Abstract: Background: In the Internet era, many web-based appointment systems for hospitals have been established to replace traditional systems. Our study aimed to highlight the features of online appointment systems for hospitals in Taiwan, where patients can visit outpatient departments without a referral. Methods: All hospitals online appointment systems were surveyed in October 2018. Features of first-visit registrations were analyzed and stratified according to the hospitals’ accreditation levels. Results: Of the 417 hospitals, 59.7% (249) had public online appointment systems. For first-visit patients, only 199 hospitals offered the option of making appointments online from 7 to 98 (mean 38.9) days prior to the appointment itself. Before appointments, 68 (34.2%) hospitals recommended specialties for patients to choose according to their symptoms, and only 11 (5.5%) had a function for sending messages to doctors. After appointments, 176 (88.4%) provided links to real-time monitoring of outpatient service progress. Conclusions: More than half of the hospitals in Taiwan have public online appointment systems. However, most of these systems simply fulfill the function of registration, and rarely take the opportunity to improve efficiency by gathering information regarding patients’ medical history or reasons for making the appointment. View Full-Text
    Relation: International Journal of Environmental Research and Public Health, Vol.16, No.2, pp.171
    Data Type: article
    DOI link: https://doi.org/10.3390/ijerph16020171
    DOI: 10.3390/ijerph16020171
    Appears in Collections:[Department of Public Finance] Periodical Articles

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