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    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/131138

    Title: 海關工作倦怠之探究−以建制民族誌觀點分析
    The study of burnout in Customs Administration–A perspective of Institutional Ethnography
    Authors: 陳怡如
    Contributors: 黃東益
    Keywords: 海關
    Institutional Ethnography
    Date: 2020
    Issue Date: 2020-08-03 18:03:19 (UTC+8)
    Abstract: 工作倦怠是職場常見的疾病之一,關務人員肩負國家邊境查緝與稅費稽徵。其倦怠不僅會造成個人身心方面的疾病,更會影響政府服務品質甚至損害公共利益。本文研究目的旨在探究海關人員工作倦怠之情形,並還原其工作現場與真實,從而解構關務業務與倦怠的連結。
    本文採用建制民族誌為研究方法,透過參與觀察與訪談法 並藉由斷裂經驗、工作知識與文本等論述,呈現關務工作的內涵並分析關員倦怠的情形與成因。
    Burnout is a common illness in the occupational context. Customs administration in Taiwan is in charge of border force and taxation. Burnout among the Customs officers not only causes physical and mental illness but also affects the quality of government services and even damages the public interest. Therefore, this study aimed to explore the state of burnout in Customs and demonstrate the actual working contexts and the connection between Customs and job burnout.
    Institutional Ethnography was applied in the study as the analytical approach. Through observing and interviewing, I collected the disjuncture of experiences, working process, and texts in Customs to examine the cause and effect of burnout in Customs officers.
    The results revealed that the major causes of burnout in Customs were work contents, the shifts system, and the rotating system. Firstly, the job demanding of professions, complicated regulations, and the risk of being prosecuted led to deteriorating health condition of Custom officers. Secondly, the shifts system brought about exceeding extra working hours, and that affected officers’ physical condition. Lastly, the rotating system was not equitable and resulted in uneven allocation of work.
    Causes of burnout in Customs are tangled. To build a safe and encouraging workplace, I suggest that the personnel managers start from amending the handbook, improving the shifts system, and creating a more equitable rotating system.
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    Description: 碩士
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0106256030
    Data Type: thesis
    DOI: 10.6814/NCCU202001058
    Appears in Collections:[公共行政學系] 學位論文

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