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| Title: | 專業服務組織的經驗學習與知識轉用：以專利事務所為例
Experiential Learning and Knowledge Transfer in Professional Service Firm: Empirical Evidence from Patent Law Firms |
| Authors: | 林鵬飛
Lin, Peng-Fei |
| Contributors: | 宋皇志
沈榮欽
Sung, Huang-Chih
Shen, Jung-Chin
林鵬飛
Lin, Peng-Fei |
| Keywords: | 專業服務組織
組織學習
類比推理
專業能力
集體基模
Professional Service Firm
Organizational Learning
Analogical Reasoning
Expertise
Collective Schema |
| Date: | 2020 |
| Issue Date: | 2020-09-02 13:10:05 (UTC+8) |
| Abstract: | 專業服務雖然在不同學門中已存在廣泛的研究，然而在組織學習領域，專業服務組織如何學習卻仍缺乏理論與實證的研究。過去關於組織學習的研究大多著重在製造業或是量產形式的服務業，惟專業服務的工作本質上具有客製化與高知識密集度的特徵，以相同之產品或服務作為經驗之單位的傳統組織學習理論並無法直接適用。
因此，本研究以集體基模的概念為核心，結合類比推理與專業能力的相關研究，提出專業服務組織之經驗學習與知識轉用的理論架構。基於這個架構，本研究以台灣專利事務所之專利申請服務作為實證設定，藉由線性混合模型分析台灣專利資料，從而驗證專業服務組織的經驗對於服務產出品質的影響。研究結果發現，關於經驗廣度的效應，專業服務的客製化經驗對於客製化服務產出品質有正向的影響，而經驗中的變異程度對於服務產出品質也有正向的影響。其次，關於經驗深度與基模穩定性的效應，低度客製化服務經驗對於客製化服務產出品質有負向的影響，但對於客製化服務經驗與服務產出品質的關係有正向調節效果；不完整間接經驗則對於客製化服務經驗與服務產出品質的關係有負向調節效果。
本研究的主要理論貢獻在於提出集體基模作為專業服務組織之學習機制的核心概念，從而建構專業服務組織的學習理論基礎，並提出基於專利資料研究專業服務組織的量化分析方法。本研究的主要實務貢獻則在於從認知心理學的觀點解釋專業服務組織的學習機制，意味著將認知心理學的研究發現運用到專業服務組織的人力資源發展與作業管理，將有助於個人及組織層次的學習。
Although professional services have been extensively studied in different disciplines, there is still a lack of theoretical and empirical research on how professional service firms (PSFs) learn. Existing organizational learning theories mostly focus on manufacturing or mass-production service industries, and thus may be incompatible with PSFs, which are characterized by customized services and high knowledge intensity.
Accordingly, by combining related work on analogical reasoning and expertise and centering the concept of collective schema, this study proposed a theoretical framework of experiential learning and knowledge transfer in PSFs. This framework was applied in the empirical context of patent filing services to analyze patent data from Taiwan using linear mixed models to test the influences of PSF experiences on service output quality. The results showed that, in terms of the effect of experience breadth, PSF customized service experience had a positive impact on the quality of customized service output, and the variance across said experiences also had a positive impact on the quality of service output. Further, in terms of the effects of experience depth and schema stability, a less-customized service experience had a negative impact on the quality of customized service output and positively modulated the relationship between customized service experience and the quality of customized service output, while parital, indirect PSF experiences negatively modulated the relationship between customized service experience and the quality of customized service output.
This study offers a major theoretical contribution by proposing collective schema as a core concept in PSF learning, while further offering a quantitative method for investigating PSFs based on patent data analysis. This study also makes a practical contribution for management by expounding on the learning mechanisms of PSFs from the perspective of cognitive psychology, suggesting that application of relevant cognitive psychology research findings to the practice of human resource development and operations management in PSFs would facilitate learning at both individual and organizational levels. |
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謝祖松. (2020). 兩岸新型及實用新型專利制度之檢討——兼論同步廢除之實益. 專利師, 40, 92-102. |
| Description: | 博士
國立政治大學
科技管理與智慧財產研究所
99359504 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0099359504 |
| Data Type: | thesis |
| DOI: | 10.6814/NCCU202001646 |
| Appears in Collections: | [科技管理與智慧財產研究所] 學位論文
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