English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 109952/140903 (78%)
Visitors : 46022904      Online Users : 1066
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
    •  Adv. Search
    Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer Goto mobile version


    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/133606


    Title: 情緒智力對工作滿意度之影響: 公共服務動機的中介效果與調節效果
    The Impacts of Emotional Intelligence on Job Satisfaction: The Mediation and Moderation Effects of Public Service Motivation
    Authors: 董祥開
    Dong, Hsiang-Kai Dennis
    柳嘉蕙
    Contributors: 公行系
    Keywords: 情緒智力;公共服務動機;工作滿意度
    emotional intelligence;public service motivation;job satisfaction
    Date: 2020-01
    Issue Date: 2021-01-19 11:31:44 (UTC+8)
    Abstract: 對於以服務公眾為志業的公務人員而言，除了須具備較高的公共服務動機之外，該如何調適自身的情緒狀態以回應民眾需求及面對工作上的壓力，已逐漸成為公部門管理的重點之一。本研究之目的即在探討公務人員的情緒智力及公共服務動機對工作滿意度的影響，同時也探究公共服務動機在其中所扮演的角色中介或調節效果。本研究以分層隨機抽樣法抽出731位行政院及所屬機關之公務人員做為研究對象，透過問卷調查之方式蒐集資料，了解我國公務人員的情緒智力概況，同時針對本研究之相關論點進行驗證。本研究結果顯示，公務人員的公共服務動機在情緒智力與工作滿意度之間有「部分中介效果」存在，同時公務人員的公共服務動機在情緒智力與工作滿意度間亦具有調節效果。因此，提升公務人員自身的情緒控管能力與公共服務動機，將有助於提高其工作滿意度，故未來公部門在實務管理方面可朝提升公務人員溝通技巧 ; 精神力養成與壓力調適等能力發展相關課程，並善用員工協助方案及心理諮商服務，讓高情緒智力所帶來的柔性技巧發揮最大效益。
    For public employees who view public service as a noble calling, having a higher level of public service motivation alone may not be sufficient to accomplish their missions. One critical factor is whether the public employees have the ability to adjust their own emotional status when confronted with irrational complaints or blames. This study aims at finding if an individual’s emotional intelligence has any impacts on his/her job satisfaction. Particularly, we would like to know whether public service motivation has mediation effects or moderation effects on the relationship between emotional intelligence and job satisfaction. This study applied the stratified random sampling method based on the current population distribution of the Executive Yuan, and successfully surveyed 731 public employees. Samples are examined to be representative to the population. Results of the statistical analyses show that a person’s emotional intelligence is a critical factor to predict his/her job satisfaction. Also, public service motivation plays both the roles of a mediator and a moderator at the same time. However, we believe that “how much an individual’s emotional intelligence would affect his/her job satisfaction should be conditional to this person’s attitudes toward public service” makes more sense because emotional intelligence and public service motivation do not have an unambiguous causal relationship. How and why emotional intelligence affects a person’s public service motivation is still controversial and debatable. Improving public servants’ ability to deal with their emotion and motivation before serving the public may have positive impacts on their jobs as well as their own career. Accordingly, we suggest that the public sector design training courses to improve public employees’ communication skills, mental strength, and pressure adjustment abilities. The currently implemented counseling service, the employee assistance programs, should be further enhanced to help public employees, thereby maximizing the positive influence of human skills.
    Relation: 文官制度季刊, Vol.12, No.1, pp.51-92
    Data Type: article
    Appears in Collections:[公共行政學系] 期刊論文

    Files in This Item:

    File Description SizeFormat
    40.pdf1867KbAdobe PDF2190View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback