The departure process of a queueing system has been studied since the 1960s. Due to its inherent complexity, closed form solutions for the distribution of the departure process are nearly intractable. In this paper, we derive a closed form expression for the distribution of interdeparture time in a GI/G/1 queueing model. Without loss of generality, we consider an embedded Markov chain in a general K[sub M]/G/1 queueing system, in which the interarrival time distribution is Coxian and service time distribution is general. Closed form solutions of the equilibrium distribution are derived for this model and the Laplace-Stieltjes transform (LST) of the distribution of interdeparture times is presented. An algorithmic computing procedure is given and numerical examples are provided to illustrate the results. With the analysis presented, we provide a novel analytic tool for studying the departure process in a general queueing model.
European Journal of Operational Research,118(1),194-212