English  |  正體中文  |  简体中文  |  Items with full text/Total items : 88272/117759 (75%)
Visitors : 23394128      Online Users : 73
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    政大機構典藏 > 商學院 > 資訊管理學系 > 期刊論文 >  Item 140.119/27069
    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/27069


    Title: 一個支援日常營運的知識管理系統架構--以本體論為基礎
    Other Titles: A Knowledge Management System to Facilitate Daily Operations-based on Ontology
    Authors: 楊亨利;郭展盛;賴冠龍;林青峰
    Yang,Heng-li;Kuo,Chan-sheng;Lai,Kuan-long;Lin,Qing-fung
    Keywords: 知識管理;組織記憶;本體論;智慧代理人;資料發掘
    knowledge management;Organizational memory;Ontology;Intelligent agent;Data mining
    Date: 2006-09
    Issue Date: 2009-01-17 16:07:32 (UTC+8)
    Abstract: 知識管理近年來已成為企業界及學術界相當重要的議題。然而,知識管理系統在企業中造成使用不高的部分原因,是因其會造成使用者額外輸入的負擔與缺乏一個標準的知識結構來幫助使用者之間的知識分享。本研究結合一些熱門的資訊技術,如本體論、智慧代理人、資料發掘等技術,以及組織記憶等觀念,提出一套完整的知識管理架構。本架構含括知識管理之產生、模式化、儲存、使用的階段,且提供一個整合的環境,容許公私知識存放的空間,可讓使用者搜尋必要知識以協助日常營運,同時也收集一些新知識,減輕使用者額外輸入知識的負擔。本研究並以銀行信用卡部門的客戶服務中心為例,在網路上實際製作一套知識管理系統,來驗證本架構的可行性。
    In recent years, knowledge management has been a hot topic in both practical and academic fields. However, it is not easy to promote actual knowledge management system in business partly because users must need extra inputs and there is no standard knowledge structure to help knowledge sharing. This research has combined different prevailing techniques or ideas, such as ontology, inte11igent agent, data mining and organizational memory to propose an integrated knowledge management framework. This framework covers gener­ation, modeling, storage, and usage phases of knowledge management. It can provide an integrated environment to allow public and private knowledge storage spaces, help users se­arch necessary knowledge to facilitate daily operations. In the meantime, it will also collect some new knowledge and alleviate the unnecessary input burden. Furthermore, we have constructed a prototype for the bank call center as a domain example to demonstrate the feasibility of this framework.
    Relation: 電子商務學報, 8(3), 313-346
    Data Type: article
    Appears in Collections:[資訊管理學系] 期刊論文

    Files in This Item:

    File SizeFormat
    18166598-200609-8-3-313-345-a[1].pdf23527KbAdobe PDF1208View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告
    1.本網站之數位內容為國立政治大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,惟仍請適度,合理使用本網站之內容,以尊重著作權人之權益。商業上之利用,則請先取得著作權人之授權。
    2.本網站之製作,已盡力防止侵害著作權人之權益,如仍發現本網站之數位內容有侵害著作權人權益情事者,請權利人通知本網站維護人員(nccur@nccu.edu.tw),維護人員將立即採取移除該數位著作等補救措施。
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback