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三、網路資料
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國防醫學院調查結果:知識水準高的大學生反較不具健康觀念>，聯合知識庫(1992年3月9日)，上網日期：2006年4月31日，取自http://udndata.com/library/
＜從“雀巢奶粉事件”看危機公關中的新聞媒體＞，新華網(2005年10月31日)，上網日期：2006年4月31日，取自http:// www.XINHUANET.com
＜危機處理能力也是對手的競爭門檻＞(商業周刊，882期)
上網日期：2006年6月25日，取自
http://www.businessweekly.com.tw/webfineprint.php?id=19130
＜Media到ME-dia！＞(Udn行銷創意家)
上網日期：2006年6月26日，取自
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＜第一時間提出有效可行對策！＞全球華文行銷知識庫(2006年6月20日)，
上網日期：2006年6月25日，取自
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Oxford English Dictionary. Retrieved April, 1, 2006, from
http://dictionary.oed.com/cgi/entry/50047916?single=1&query_type=word&queryword=consistency&first=1&max_to_show=10 |
