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    Title: 我國科技公司採用產品生命週期管理(PLM)系統下的研發知識管理活動之探討
    Knowledge management in R&D division under the implementation of PLM system: The case of Taiwanese high-tech companies
    Authors: 廖柏侖
    Contributors: 吳豐祥
    廖柏侖
    Keywords: 研發創新
    知識管理
    研發知識管理
    產品生命週期管理
    R&D Innovation
    Knowledge Management
    Product Lifecycle Management
    Date: 2008
    Issue Date: 2009-09-18 20:08:47 (UTC+8)
    Abstract: 隨著產業與經濟的全球化的浪潮下,「研發」與「創新」成為我國科技產業對抗全球的競爭壓力與推動組織營運的重要後盾,在新產品不斷推陳出新的帶動下,愈來愈短的產品生命週期,以及愈來愈多變的顧客需求,「速度」成為企業取得競爭優勢的關鍵因素,因此,我國企業紛紛透過導入產品生命週期管理(PLM)系統以縮短產品開發時程,使企業掌握新產品上市的先機。此外,透過PLM系統快速連結與蒐集研發知識,有助於企業實踐知識管理,加速組織與科技的融合與智慧財產的傳承,二十一世紀是知識經濟時代,企業能活用個人與組織內、外部的知識,則可創造價值並提昇企業競爭力。PLM系統使組織內研發之知識可有效的管理,並運用逐漸累積的資源形成的珍貴之研發知識,有效整合與串連成組織重要的知識資產;然而,知識管理之推展除資訊系統外,亦需要組織活動的配合。
    本研究同時從組織與資訊科技(PLM)兩構面來探討研發單位的知識管理活動,旨在剖析台灣科技公司採用PLM系統下的知識管理活動,並瞭解影響研發知識管理的關鍵因素。本研究採個案研究法,首先經由文獻回顧導出實證研究的觀念性架構,再以此理論觀念模式為主軸進行個案訪談,實地深入訪談四家科技公司,瞭解其研發知識管理活動及運作模式。
    本研究所得到的初步研究發現包括:(1)在研發知識管理推行實務上,企業需同時重視組織與資訊科技兩構面的作為,並將兩者平衡使知識管理達到真正的效益;(2)企業的知識分享文化與高階領導者態度等內部因素,對於研發人員的知識管理活動具關鍵影響力;(3)績效評估制度知識管理目標的配合,有助於知識管理效益的提昇;(4)企業研發創新的程度影響其知識創造的來源;(5)企業透過供應鏈的多元合作關係,形成知識創造的網路關係;因此,品牌廠商與代工廠商兩者的知識管理活動具有相依性;(6)企業透過PLM系統的採用將知識管理結合於作業流程之中,並使研發過程中個人之知識轉化為組織之知識;(7)企業的知識管理策略影響其知識擴散之作為。本研究最後並對企業經理人與後續研究者分別提出實務上與研究上之建議。
    Taiwanese high-tech industry has been emphasized the value of R&D innovation since 2000 in order to survive under the strong competition in globalization environment. The capability of innovation and efficiency of product development have been on the highly priority of companies. Hence, Taiwanese companies implement the product lifecycle management (PLM) system to improve product development schedule. Knowledge is an important intangible asset for companies in the 21th century. Because of PLM system, companies could manage R&D knowledge through collecting and linking R&D project or event. However, the promotion of knowledge management could not exist without the information systems and organization activities.
    This article considers the knowledge management activities from organizational and technical aspects. The purpose of the research is to examine the knowledge management of R&D division under the implementation of PLM system, and find out the key factors which influent R&D knowledge management. The research adopts four Taiwanese high-tech companies as Case Studies and has interviews with managers to understand knowledge management in R&D division under the implementation of PLM system. By knowing inside information of knowledge management in the R&D division of companies would make my research more practical and well-organized to give examples and facts to the future implementation of PLM system for Taiwan industries.
    Reference: 一、英文部份
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    網站及其他
    •APQC, http://www.apqc.org
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    二、中文部份
    論文與期刊
    •方世杰、方世榮(2000),「知識管理—觀念架構的建立」,商管科技季刊,第一卷第3期,頁355∼374。
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    •林雯雯(2001),組織內部知識管理促動因素分析之研究,國立中山大學人力資源管理研究所碩士論文。
    •林澄貴(2001),知識管理、工程專業人員核心能力與工作績效關係之研究—以中鋼公司為例,國立中山大學人力資源管理研究所碩士論文。
    •林澄貴(2003),「知識管理理論建構與學術論文引用評比之探討」,知識與價值管理學術研討會論文集,頁176~184
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    •張家維(2007),2006~2009年台灣大型企業資訊軟體與服務投資現況與未來趨勢,資策會MIC研究報告。
    •張景嵐(2005),產品資料管理系統之績效評估模式—以台灣LCD產業供應鏈為例,國立台北科技大學工業工程與管理研究所碩士論文。
    •陳瓊玉(2008),威權領導與知識分享意願相關性研究 - 知識分享文化的干擾效果,國立政治大學經營管理碩士學程碩士論文。
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    •楊錫隆(2004),新產品研發之知識管理的探討—以個案公司電源產品為例,國立中央大學管理學院高階主管企管碩士班碩士論文。
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    •鄭再添(2000),建構企業產品商務系統之研究與應用,東海大學工業設計學系碩士論文。
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    書籍
    •朱靜女(譯)(2006),產品生命週期管理:精實二次革命。台北:美商麥格羅‧希爾出版。(Michael Grieves, 2005, Product Lifecycle Management:Driving The Next Generation of Lean Thinking. McGraw-Hill Companies.)
    •李振昌(譯)(1999), 16定位,大塊文化。(Papows Jeff, 1998, Enterprise.com-Market Leadership in the Information Age, Perseus Books Press.)
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    •張紹勳(2001),研究方法,滄海出版社出版。
    •曹興誠(2000),「知識,企業致勝關鍵」,知識管理 序,哈佛商業評論精選,天下出版。
    •湯明哲(2000),未來管理的主流,知識管理導讀,哈佛商業評論精選(HBR),天下出版。
    •劉光漢(譯)(2006),PLM入門,台北:中國生產力中心出版。(池田良夫、木村友則與近藤敬等, 2003)。
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    網站資料及其他
    •中衛發展中心(2008),「認識PLM教學—PLM基本定義」,中衛發展中心協同商務部,http://www.urpdm.com/CSD_Web/index.asp,檢索日期:2009年05月。
    •林信良(2008),「製造業資訊進化論—全球運籌生產數位協同運作」,http://www.netadmin.com.tw/news_print.asp?sn=0810020010,檢索日期:2009年05月。
    •楊惠芬(2006),「PLM導入成功關鍵,緊繫於ERP整合程度」, iThome Online,http://www.ithome.com.tw/itadm/article.php?c=40820,檢索日期:2008年08月。
    •劉常勇(1999),「對於知識管理的基本認識」,劉常勇管理學習知識庫,http://www.cme.org.tw/know/start.htm,檢索日期:2009年05月。
    •仁寶電腦工業股份有限公司官方網站,http://www.compal.com/index_Ch.htm,檢索日期:2009年05月。
    •公開資訊觀測站,http://newmops.tse.com.tw/,檢索日期:2009年05月。
    •英業達公司官方網站,http://www.inventec.com/,檢索日期:2009年05月。
    •華碩電腦股份有限公司官方網站,http://tw.asus.com/,檢索日期:2009年05月。
    •R公司官方網站,檢索日期:2009年05月。
    •仁寶電腦工業股份有限公司2007年年報。
    •R公司2007年年報。
    •英業達公司2007年年報。
    •華碩電腦股份有限公司2007年報。
    Description: 碩士
    國立政治大學
    科技管理研究所
    96359004
    97
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0096359004
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