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    政大機構典藏 > 商學院 > 會計學系 > 期刊論文 >  Item 140.119/47410
    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/47410


    Title: The Integration between Balanced Scorecard and Intellectual Capital
    Authors: 吳安妮
    Wu, Anne
    Keywords: Intellectual capital;Balanced scorecard;Human capital;Customers;Communication technologies;Taiwan.
    Date: 2005
    Issue Date: 2010-10-22 23:18:45 (UTC+8)
    Abstract: Purpose – The paper aims to discuss how to integrate the Balanced Scorecard (BSC) with intellectual capital (IC); and handle the issues of creation, formation, measurement, reporting and even management of strategic intellectual capital (SIC).

    Design/methodology/approach – The paper adopts a case study to illustrate the integration between the BSC and IC, and to handle the significant issues related to SIC. The case company is a car dealership in Taiwan, which is one of the largest automobile dealerships in Taiwan. In addition, according to the firm's management philosophy, the company treats customers as the bosses and employees as the precious assets to the company. The company also treats quality as one of its important competitive advantages, hence implementing ISO 9002 in 1999.

    Findings – The main findings of this study are: BSC can lead the creation, formation and measurement of SIC and strengthen the reporting for SIC; BSC's financial, customer, internal process, and growth and learning perspectives can strengthen the management of IC; and, all in all, how to integrate IC and BSC together for implementing a company's strategy effectively and maximize the value of a company deserves further discussion.

    Practical implications – Based on this study, companies need to integrate BSC to IC in order to strengthen the creation, formation, measurement, reporting and management of SIC. While BSC directs IC, then the value of SIC can be improved.

    Originality/value – Based on the literature review, the authors note that BSC is an important tool to measure and manage IC. However, no research illustrates how BSC directs the creation, formation and management of IC. In this study the authors fill this gap and introduce a case to illustrate how BSC affects the creation, formation and measurement, and even reporting of IC.
    Relation: Journal of Intellectual Capital,6(1),261-284
    Data Type: article
    DOI 連結: http://dx.doi.org/10.1108/14691930510592843
    DOI: 10.1108/14691930510592843
    Appears in Collections:[會計學系] 期刊論文

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