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    政大機構典藏 > 商學院 > 資訊管理學系 > 學位論文 >  Item 140.119/51214
    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/51214


    Title: 建置電子健康照護服務之績效評量架構
    Assessing the performance of e-Health service
    Authors: 王育聖
    Wang, Yu Sheng
    Contributors: 張欣綠
    Chang, Hsin Lu
    王育聖
    Wang, Yu Sheng
    Keywords: 電子健康照護服務
    內部服務品質
    外部服務價值
    e-Health service
    internal service quality
    external service value
    Date: 2010
    Issue Date: 2011-10-05 14:32:47 (UTC+8)
    Abstract: This study develops quality evaluation criteria that consider both service provider satisfaction and patient perspective in assessing e-Health services; additionally, it evaluates the impact of these criteria on the performance of e-Health services. Utilizing data from the Tele Care Center in National Taiwan University Hospital (NTUH), one of the largest hospitals in Taiwan, this research framework extends the service-profit chain by integrating service triangle concept and emphasizing the relationships among three stakeholders: the firm, the customer, and the employee. The results suggest that the positive relationships among hospital’s business value, physicians’ value, and patients’ value can contribute to customer retention. In sum, this study expects to contribute to literature by providing an e-Health service performance assessment framework, which systematically develops a scale to evaluate e-Health service quality that concerns multiple stakeholders’ perspectives.
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    Description: 碩士
    國立政治大學
    資訊管理研究所
    98356002
    99
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0098356002
    Data Type: thesis
    Appears in Collections:[資訊管理學系] 學位論文

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