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    政大機構典藏 > 商學院 > 資訊管理學系 > 學位論文 >  Item 140.119/54309
    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/54309

    Title: 資訊系統需求擷取之知識互動探討
    A study on knowledge interaction in the process of information system requirement elicitation
    Authors: 黃國華
    Huang, Travis K.
    Contributors: 管郁君
    Huang, Eugenia Y.
    Huang, Travis K.
    Keywords: 知識管理
    Knowledge management
    boundary objects
    knowledge interaction
    interaction involvement
    intention to share knowledge
    innovative climate
    project innovativeness
    Date: 2011
    Issue Date: 2012-10-30 10:42:08 (UTC+8)
    Abstract: 當創新總是發生在不同專業領域的交界之處,團隊成員之間有效的知識互動便成為組織維持其競爭優勢的必要因素,因此為了持續創新,團隊成員必須克服不同專業領域所存在的知識邊界障礙,以便能夠整合團隊成員的知識與專長。在資訊系統的開發過程中,系統分析階段是觀察系統分析人員與使用者知識互動的最佳情境,因此本研究首先探索系統分析情境下影響互動雙方知識分享意願的前因,即創新氣氛與互動雙方的互動投入程度,並檢測這些因素之間的關係及影響。其次,本研究彙整四類邊界物件的內容,即語法的、語意的、實務的與隱喻的邊界物件,探討不同類別的邊界物件之間的關係及對專案創意的影響,並更進一步探究互動雙方的知識分享意願對各類邊界物件的影響。
    As innovation happens from the boundaries between different specialty domains, effective knowledge interaction among participants has become a competitive necessity for organizations. In order to improve innovation, it is necessary for participants to deal explicitly with the interpretive barriers and further synthesize their expertise. During the development of information system, most knowledge interactions, which are conducted by systems analysts and users, can be observed in the phase of systems analysis. Thus, this study intends to explore not only factors that may affect participants’ intention to share knowledge, but also types of boundary objects in the context of systems analysis. As an innovative organizational climate and participants’ interaction involvement are identified as antecedents of participants’ intention to share knowledge, the relationships among these factors are studied. Besides, while four types of boundary objects are summarized, their effects on project innovativeness are discussed. Then, the influence of participants’ intention to share knowledge on the occurrence of four types of boundary objects was further examined.
    The results, based on data collected from 258 student analysts and 258 users, indicate that an innovative climate positively and directly influences both systems analysts and users’ intention to share knowledge. While systems analysts’ interaction involvement has a strong influence on users’ interaction involvement, which is measured by responsiveness, perceptiveness and attentiveness, users’ interaction involvement also has positive effects on both systems analysts and users’ intention to share knowledge; unexpectedly, systems analysts’ interaction involvement is negatively related to users’ intention to share knowledge.
    In addition, while systems analysts’ intention to share knowledge only influences the occurrence of metaphoric boundary objects, users’ intention to share knowledge does not demonstrate any significant effect on four types of boundary objects. Out of syntactic, semantic, pragmatic and metaphoric boundary objects, only pragmatic boundary objects had a strong positive effect on project innovativeness. As metaphoric boundary objects are shown to have positive effects on all other three types of boundary objects, metaphoric boundary object affects project innovativeness indirectly through pragmatic boundary objects. Surprisingly, semantic boundary objects negatively affects project innovativeness, although not very strongly. A practical implication is the possibility of increasing project innovativeness by enhancing both pragmatic boundary objects and metaphoric boundary objects.
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