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The effects of different sources of support within the organization on employees emotional exhaustion
Chang, Ling Chin
Chang, Ling Chin
Perceived Organizational Support
|Issue Date: ||2013-09-03 14:42:57 (UTC+8)|
|Abstract: ||Using the Job Demands – Resources Model, this study investigates the moderating role of support in the organization, such as coworker, supervisor, and perceived organizational support, in attenuating the relationship between emotional job demand and employees’ emotional exhaustion. |
A series of hierarchical regression analysis on 237 respondents indicate that emotional job demand is negatively related to emotional exhaustion. With respect to the moderating role of support variables, although both instrumental and emotional support from supervisors are shown to moderate the relationship between emotional job demand and emotional exhaustion, only instrumental support is associated with lower levels of emotional exhaustion. This finding provides evidence for the buffering effect. Findings indicate several promising theoretical and managerial implications, and suggestions for future research.
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|Source URI: ||http://thesis.lib.nccu.edu.tw/record/#G0098355066|
|Data Type: ||thesis|
|Appears in Collections:||[企業管理學系] 學位論文|
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