English  |  正體中文  |  简体中文  |  Post-Print筆數 : 11 |  Items with full text/Total items : 89672/119493 (75%)
Visitors : 23944066      Online Users : 127
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/60169

    Title: 科技化服務議題探討 - 以利豐個案為例
    Issues of IT-enabled Service (ITeS) – a case study of Li & Fung online venture
    Authors: 黃致祥
    Huang, Chih Hsiang
    Contributors: 蔡瑞煌

    Huang, Chih Hsiang
    Keywords: 科技化服務
    IT-enabled Service (ITeS)
    IT strategies
    Case study
    Date: 2010
    Issue Date: 2013-09-04 16:38:25 (UTC+8)
    Abstract: 根據國際貨幣基金會(International Monetary Fund, IMF)之資料顯示,服務業對一個國家在經濟發展上的貢獻比,已扮演愈來愈吃重的角色。為了因應此發展趨勢,從2006年起,政府部門便計畫能運用臺灣在「ICT科技平台」上的既有優勢,推動特定產業的科技化服務,以帶動服務產業及資訊科技產業升級。
    科技化服務(IT-enabled Service, ITeS)一詞泛指善用資通訊尖端科技,提供客戶創新應用或服務,以滿足客戶需求,創造更大效益之模式。全球科技化服務業的運作,可概分為2種模式,分別為透過IT科技傳遞由人提供的服務(Services via IT, SvIT),以及科技本身就是一種服務(IT as a Services, ITaaS)。
    In recent years, International Monetary Fund (IMF) statistics show that the service sector’s importance in economic growth is more and more apparent. To cope with the trend, Taiwan government has been planning to elaborate Taiwan’s advantage in Information & Communication Technology (ICT) industry to promote ITeS since 2006, with the promotion and ITeS developing, the stakeholders are looking forward to create long-term revenue and expand this new information service market.
    IT-enabled Services (ITeS) can be defined as the combination of knowledge regarding certain specific areas and information technologies (IT), or the generation of new application ideas based on IT itself, to create innovative technology-based services, new business model and value added. There are two main groups of ITeS as follows: (1) Mode I: business process services delivered via IT, for example on-line banking, remote healthcare, and so on; and (2) Mode II: technology itself as a service, for example Software as a Service (SaaS).
    This research adopts case study as research method to discuss ITeS implementation and the potential challenges behind the scenes. By taking Li & Fung’s beta launch of the new business-to-business (B2B) e-commerce portal in August 2000 event as the single case, the study based on the proposed ITeS implementation process framework to review the case, the analysis result shows the IT assets, managerial assets and market assets through the proposal, the planning, the development and the operation phases, and generalizes the managerial issues about ITeS implementation, and the related IT and strategy, IT-enabled opportunities and risks topics. From the research findings, this research aims to provide a reference about the implementation and promotion of ITeS to those enterprises that are service firms or have interest in ITeS, as well as the ICT industry and the authority.
    Reference: 1. Applegate, L. M., Austin, R. D. & McFarlan, F. W. (2007). Corporate Information Strategy and Management: Text and cases (7th Ed.). New York: McGraw-Hill.

    2. Chen, A. H., Chang, H. L., Tsaih, R. H. & Chou, S. K. (2010, July). Challenges of IT-enabled Service – A Case Study of ITV Service. Proceedings of INFORMS Service Science Conference, Taipei, Taiwan.

    3. Department of Industrial Technology. (2006). White Paper on Taiwan Industrial Technology, 2006 (The Condensed of the Chinese Edition). Taiwan: Ministry of Economic Affairs.

    4. Department of Industrial Technology. (2007). White Paper on Taiwan Industrial Technology, 2007 (The Condensed of the Chinese Edition). Taiwan: Ministry of Economic Affairs.

    5. Department of Industrial Technology. (2008). White Paper on Taiwan Industrial Technology, 2008 (The Condensed of the Chinese Edition). Taiwan: Ministry of Economic Affairs.

    6. Department of Industrial Technology. (2009). White Paper on Taiwan Industrial Technology, 2009 (The Condensed of the Chinese Edition). Taiwan: Ministry of Economic Affairs.

    7. Fabrics Manufacturers. (2011). Fabric Manufacturing process. Retrieved April 29, 2011, from the World Web Site: http://www.fabrics-manufacturers.com/manufacturing-process.html

    8. Fitzsimmons, J. A. & Fitzsimmons, M. J. (2006). Service Management: Operations, Strategy, and Information Technology (5th Ed.). New York: McGraw-Hill.

    9. Gronroos, C. (1990). Service Management and Marketing: A Customer Relationship Management Approach. Lexington, Mass: Lexington Books.

    10. Hill, T. P. (1977). On goods and services. The Review of Income and Wealth, 23(4), 314-339.

    11. IBM Research. (2004). Services science: A new academic discipline. Report, http://domino.research.ibm.com/comm/www_fs.nsf/images/fsr/$FILE/summit_report.pdf.

    12. LI & FUNG LIMITED. (2002). Li & Fung Limited Annual Report 2001. HK: LI & FUNG LIMITED.

    13. LI & FUNG GROUP. (2011). Our Heritage. Retrieved January 7, 2011, from the World Web Site: http://www.lifunggroup.com/eng/about/heritage.php

    14. LI & FUNG GROUP. (2011). Supply Chain Management. Retrieved January 22, 2011, from the World Web Site: http://www.lifunggroup.com/eng/knowledge/research.php?report=supply

    15. McFarlan, F. W., Kirby, W. C. & Manty, T. Y. (2007). Li & Fung 2006. Harvard Business School Case, 9-307-077

    16. McFarlan, F. W. & Li, I. T. (2005). Li & Fung (B): Internet Issues. Harvard Business School Case, 9-302-075.

    17. McFarlan, F. W. & Young, F. (2005). Li & Fung (A): Internet Issues. Harvard Business School Case, 9-301-009

    18. Quinn, J. B., Baruch, J. J. & Paquette, P. C. (1987) Technology in services. Scientific American, 257(6), 50-58.

    19. Rai, A. & Sambamurthy, V. (2006). Editorial Notes - The Growth of Interest in Services Management: Opportunities for Information Systems Scholars. Information Systems Research, 17(4), 327-331.

    20. Sampson, S. E. & Froehle, C. M. (2006). Foundations and Implications of a Proposed Unified Services Theory. Production and Operations Management, 15(2), 329-343

    21. Sasser, E., Olsen, R. P. & Wyckoff, D. D. (1978). Management of service operations. Boston: Allyn and Bacon.

    22. Shekar, A. (2007). An Innovative Model of Service Development: A process guide for service managers. The Innovation Journal: The Public Sector Innovation Journal, 12(1), article 4.

    23. The Textile Blog. (2011). Process Flow-Chart of Garments Manufacturing. Retrieved April 29, 2011, from the World Web Site: http://articles.textileclass.com/process-flow-chart-of-garments-manufacturing/

    24. Vargo, S. L. & Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68, 1-17.

    25. Yang, H. L. & Hsiao, S. L. (2009). Mechanisms of developing innovative IT-enabled services: A case study of Taiwanese healthcare service. Technovation, 29, 327–337.

    26. Yin, R. K. (2009). Case study research: Design and methods (4th Ed,). CA: Sage.
    Description: 碩士
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0097380008
    Data Type: thesis
    Appears in Collections:[管理碩士學程/商管專業學院碩士學位學程 AMBA] 學位論文

    Files in This Item:

    File SizeFormat
    000801.pdf1039KbAdobe PDF364View/Open

    All items in 政大典藏 are protected by copyright, with all rights reserved.

    社群 sharing

    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback