政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/60548

English | 正體中文 | 简体中文 | Post-Print筆數 : 27 | Items with full text/Total items : 109952/140887 (78%)
Visitors : 46294471 Online Users : 1390

RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.

Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer

政大機構典藏 > 社會科學學院 > 公共行政學系 > 期刊論文 > Item 140.119/60548

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/60548

Title:	Corporate Performance of ICT-Enabled Business Process Re-engineering
Authors:	Chu,Pin-Yu;Lee,Ya-Ching;Tseng,Hsien-Lee
Contributors:	政大公行系
Keywords:	Balanced scorecard;Business process re-engineering;Communications technologies;Information technology
Date:	2011-06
Issue Date:	2013-09-06 11:23:54 (UTC+8)
Abstract:	Purpose – The purpose of this paper is to evaluate information and communications technology (ICT) adoption and its impact on business changes and performance. Design/methodology/approach – This paper provides a model interconnecting ICT adoption, ICT-enabled business process re-engineering (BPR), and performance in terms of external and internal organizational motivations with a balanced scorecard approach. The framework is tested using survey data from a sample of 377 chief information officers and senior information system managers. Findings – The results indicate that environment capacity fit and a dynamic environment positively affect technology adoption, which in turn directly triggers business processes changes, organizational learning and growth, while indirectly affecting improvement of customer satisfaction and financial performance. Research limitations/implications – This study is limited by its sample size due to the complexity of the questionnaire. Originality/value – This paper provides empirical evidence to examine how intra- and extra-organizational factors influence ICP adoption, how ICT shapes BPR, and business performance from a dynamic resources-based view. These findings will be valuable in understanding various motivations of ICT adoption, and predicting outcome of business performance stemming from ICT-enabled BPR.
Relation:	Industrial Management Data Systems, 111(5), 735-754
Data Type:	article
DOI 連結:	http://dx.doi.org/10.1108/02635571111137287
DOI:	10.1108/02635571111137287
Appears in Collections:	[公共行政學系] 期刊論文

Files in This Item:

File	Description	Size	Format
735754.pdf		173Kb	Adobe PDF2	1194	View/Open

社群 sharing

著作權政策宣告 Copyright Announcement

1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.

Loading...