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    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/63678


    Title: 跨部門知識互動對企業創新之影響
    The Impact of the Intra-Organizational Knowledge Interaction on Business Innovation
    Authors: 蘇嘉偉
    Contributors: 尚孝純
    蘇嘉偉
    Keywords: 知識互動
    企業創新
    技術類知識
    客戶類知識
    knowledge interaction
    business innovation
    technology knowledge
    customer knowledge
    Date: 2013
    Issue Date: 2014-02-10 14:51:12 (UTC+8)
    Abstract: 創新來自知識的互動。本研究將創新知識來源分成客戶類知識與技術類知識，並將企業創新分成新產品開發、解決客戶問題與提高企業自身創新能耐，以探討知識互動特性對不同類型創新的影響。本研究針對業務端與研發端的知識互動，採個案研究的方式，蒐集14個企業創新個案。分析結果發現，高深度的知識互動是新產品開發成功的關鍵；不同客戶問題，所需的知識互動廣度與深度則不一；若欲提高企業自身創新能耐，需要的是高廣度的知識互動。本研究透過不同實際個案歸納出各類創新類型下的知識互動特性，除了有助於更加瞭解知識互動對創新的影響之外，亦有助於企業經營實務上的操作。
    The objective of this study is to understand the impact of intra-organizational knowledge interaction on business innovative performance. The study divided knowledge of innovation into customer-related knowledge and technology-related knowledge, and classified business innovation into product innovation, problem-solving innovation and general innovation capability. Focusing on the knowledge interaction between sales people and R&D engineers the study analyzed 14 business innovation cases in four selected companies. The results reveal that high depth of knowledge interaction is the key to product innovation while the level of the depth and scope of the knowledge interaction is highly related to the context of the problems to be solved. In regard to general innovation capability, high scope of knowledge interaction seems to be the influential factor. The findings about intra-organizational knowledge interaction provide insights about how different levels of the scope and depth of knowledge interaction affect different types of business innovation and offer useful guide in managing technology and customer knowledge in business practices.
    第壹章 緒論 4
    第一節 研究動機 4
    第二節 研究目的 4
    第三節 研究流程 5
    第貳章 文獻探討 6
    第一節 知識互動與創新 6
    第二節 企業創新的知識來源: 技術類知識與客戶類知識 7
    第三節 知識互動的特性 9
    第四節 回應客戶需求的企業創新類型 11
    第參章 研究方法 13
    第一節 研究方法 13
    第二節 研究架構 14
    第三節 個案選擇 15
    第肆章 個案分析 17
    第伍章 研究分析與發現 45
    第陸章 結論與建議 47
    第一節 研究整理 47
    第二節 管理意涵 48
    第三節 研究限制與後續研究建議 50
    文獻參考 52
    Reference: 一、 中文部分
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    三、 網站部分
    1. Ezine@rticles，The five levels of learning，登錄時間：2009/03/10，取自網站：
    http://ezinearticles.com/?The-Five-Levels-of-Learning&id=2083698
    Description: 碩士
    國立政治大學
    商管專業學院碩士學位學程(AMBA)
    100380031
    102
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0100380031
    Data Type: thesis
    Appears in Collections:[Advanced MBA, NCCU] Theses

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