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政大典藏 > College of Commerce > Department of MIS > Periodical Articles > Item 140.119/63845

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/63845

Title:	Beyond ERP Implementation: The Moderating Effect of Knowledge Management on Business Performance
Authors:	Tsai, Ming-Tien;Li, Eldon Y.;Lee, Kou-Wei;Tung, Wen-Hui 蔡明田;李有仁;李國瑋;Tung, Wen-hui
Contributors:	資管系
Keywords:	ERP implementation;post-implementation maintenance;system maintenance;data maintenance;knowledge management;business performance
Date:	2011-02
Issue Date:	2014-02-14 14:25:53 (UTC+8)
Abstract:	The implementation of an enterprise resource planning (ERP) system is known to be time consuming and resource demanding. The success rate of implementation has been notoriously low. This may be attributed to the contextual factors of an implementing organization. Previous studies of the success factors of ERP system implementation often overlook the contextual factors of post-implementation maintenance and knowledge management. This study intends to examine the extent to which these two contextual factors affect the performance of a business. In this study, we classify post-implementation into system maintenance and data maintenance. A sample of 600 large firms in Taiwan was surveyed and 110 usable questionnaires were collected. Using regression analysis to test the hypotheses, we found that post-implementation maintenance of an ERP system has significant influence on the performance of a business. Furthermore, system maintenance has a significant direct effect on business performance and the moderating effect of knowledge management strengthens the relationship between data maintenance and business performance.
Relation:	Total Quality Management and Business Excellence, 22(2), 131-144
Data Type:	article
DOI link:	http://dx.doi.org/10.1080/14783363.2010.529638
DOI:	10.1080/14783363.2010.529638
Appears in Collections:	[Department of MIS] Periodical Articles

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