English  |  正體中文  |  简体中文  |  Post-Print筆數 : 20 |  Items with full text/Total items : 90058/119991 (75%)
Visitors : 24101813      Online Users : 2652
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    政大機構典藏 > 商學院 > 資訊管理學系 > 期刊論文 >  Item 140.119/64090
    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/64090


    Title: A Synthesis of Semantic Social Network and Attraction Theory for Innovating Community-Based e-Service
    Authors: 苑守慈
    Yuan, Soe-Tsyr;費彥霖;Fei, Yan-Lin
    Contributors: 資管系
    Keywords: Semantic social network;Attraction theory;Network analysis;Service Science
    Date: 2010-05
    Issue Date: 2014-02-21 13:54:41 (UTC+8)
    Abstract: There is a growing market for services and an increasing dominance of services in economies worldwide. From an economic perspective, services grow steadily more important and will be increasingly offered and deployed via the Internet. A good example is a community-based e-service that represents the provision of e-service to a community of individuals or business partners. This paper presents a method that can identify the promising and valuable new service features for innovating a given community e-service. Based on a service ontology and the combination of semantic social network and perception science, the method has three steps. First, through the semantic social network, identify the customer segments based on the same need. Second, to sustain the service attraction to the customers of a customer segment, manipulate the service choice set based on the attraction effect defined in perception science. Third, for service innovation and transformation, identify the new necessary enhanced service components based on a social-network-based analysis of the emergence behavior of customers on the e-service platform. The preliminary evaluation results also justify our claimed contributions for community-based e-services, i.e., a systematic method to manage customer segmentation well, sustain the service attraction, and identify new services required through a combination of semantic social network, perception science, and social network analysis.
    Relation: Expert Systems with Applications, 37(5), 3588-3597
    Source URI: http://www.sciencedirect.com/science/article/pii/S0957417409008999
    Data Type: article
    DOI 連結: http://dx.doi.org/10.1016/j.eswa.2009.10.033
    DOI: 10.1016/j.eswa.2009.10.033
    Appears in Collections:[資訊管理學系] 期刊論文

    Files in This Item:

    File Description SizeFormat
    35883597.pdf1252KbAdobe PDF920View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告
    1.本網站之數位內容為國立政治大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,惟仍請適度,合理使用本網站之內容,以尊重著作權人之權益。商業上之利用,則請先取得著作權人之授權。
    2.本網站之製作,已盡力防止侵害著作權人之權益,如仍發現本網站之數位內容有侵害著作權人權益情事者,請權利人通知本網站維護人員(nccur@nccu.edu.tw),維護人員將立即採取移除該數位著作等補救措施。
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback