政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/64274
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  全文笔数/总笔数 : 109953/140902 (78%)
造访人次 : 46058742      在线人数 : 1239
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜寻范围 查询小技巧：
  • 您可在西文检索词汇前后加上"双引号"，以获取较精准的检索结果
  • 若欲以作者姓名搜寻，建议至进阶搜寻限定作者字段，可获得较完整数据
    •  进阶搜寻


    请使用永久网址来引用或连结此文件: https://nccur.lib.nccu.edu.tw/handle/140.119/64274


    题名: The application of the complementarity concept in the management of IT capital: Learning from cases of CRM systems
    其它题名: 互補觀念應用於IT資本管理－CRM系統個案分析
    作者: Shari S. C. Shang;Wu, Se-Hwa;Yao, Chen-Yen
    尚孝純;吳思華;姚成彥
    贡献者: 科管所
    关键词: IT資本;CRM;資訊管理;資源互補
    IT capital;CRM systems;IT management;resource complementarity
    日期: 2009-01
    上传时间: 2014-02-26 17:33:42 (UTC+8)
    摘要: 在知識經濟的時代，資訊科技的無形價值引發學者及管理者的廣大興趣。企業IT資本成為企業競爭力、持續力的重要關鍵因素之一。IT資本通常隱藏在結構資本內，成為IT投資或營運績效的指標。目前有許多針對企業IT資本基礎結構角色的論點。但是我們針對在複雜環境、資源互相影響下，如何管理IT資本卻是甚少瞭解。本研究利用互補觀念，強調IT資本與其互補資源管理以達到企業持續競爭力的重要性。經由CRM系統的多重個案分析，我們瞭解CRM系統價值與互補資源（包含流程、結構、能力及文化）管理的關係。本研究的發現可以貢獻在IT資本管理及IT資本相關互補資源的應用。
    The intangible value of information technology (IT) has triggered researchers` and managers` interests in the knowledge-based economy. It has been increasingly emphasized that firms` IT capital is one of the key determinants of business competitiveness and sustainability. IT capital has usually been hidden in the structural capital as an indicator of either IT investment or the operational performance. There are a number of theoretical arguments about the infrastructural role of a firm`s IT capital but limited understanding of how this kind of intellectual capital should be managed in a business environment in which complex resources interplay. Applying the complementarity concept, this study highlights the importance of the management of resource complementarity with IT capital in order to deliver sustainable competitiveness. Through multiple case studies of customer relationship management (CRM) systems management in five financial organizations, we analyze the value of customer relationship management systems in relation to the management of complementary resources, including process, structure, capability, and culture. The findings contribute to a better understanding of the management of IT capital and a better application of the complementarity of IT-related resources.
    關聯: 資訊管理學報, 16(s), 185-204
    数据类型: article
    显示于类别:[科技管理與智慧財產研究所] 期刊論文

    文件中的档案:

    档案 描述 大小格式浏览次数
    185204.pdf699KbAdobe PDF21432检视/开启


    在政大典藏中所有的数据项都受到原著作权保护.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回馈