English  |  正體中文  |  简体中文  |  Items with full text/Total items : 88266/117736 (75%)
Visitors : 23389548      Online Users : 61
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/6794


    Title: The Management of Citizen Participation in Taiwan: A Case Study of Taipei City Government's Citizen Complaints System
    Authors: 陳敦源;黃東益;蕭乃沂
    Chen, Don-Yun;Huang, Tong-yi;Hsiao, Nai-yi
    Keywords: Political behavior;Citizens;Complaints;Democracy;Statistical analysis;Participation
    Date: 2003
    Issue Date: 2008-11-12 09:44:29 (UTC+8)
    Abstract: Citizen participation is one of the core values of democracy. Democratization means an increase in citizen participation in public affairs. However, the issue of democratization is rarely studied in the field of public administration. This articles uses the Taipei City Government (TCG) Citizen Complaints System to illustrate some tensions relating to citizen participation in a newly democratizing country. TCG officials were interviewed to piece together the puzzle of how the citizen complaints system works. Furthermore, a survey was conducted on how each channel and media is used by citizens to file their complaints. Then, the development of the Taipei City Mayor's e-mail box is focused on to see how the tension between participation and cost is handled by utilizing newly emerging information technology. These developments are then evaluated in terms of publicity, accessibility, and accountability suggested by Senevirante and Cracknell. The paper proposes suggestions for improvement from these three aspects for TCG and other governments as well to establish a citizen complaints system that substantiates democracy.
    Relation: International Journal of Public Administration, 26(5), 525-574.
    Data Type: article
    Appears in Collections:[公共行政學系] 期刊論文

    Files in This Item:

    File Description SizeFormat
    525574.pdf282KbAdobe PDF887View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告
    1.本網站之數位內容為國立政治大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,惟仍請適度,合理使用本網站之內容,以尊重著作權人之權益。商業上之利用,則請先取得著作權人之授權。
    2.本網站之製作,已盡力防止侵害著作權人之權益,如仍發現本網站之數位內容有侵害著作權人權益情事者,請權利人通知本網站維護人員(nccur@nccu.edu.tw),維護人員將立即採取移除該數位著作等補救措施。
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback