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政大典藏 > College of Social Science > Department of Public Administration > Periodical Articles > Item 140.119/71392

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/71392

Title:	網路政府風潮下的民主參與及行政效能：以台北市「市長信箱」為例的評估與前瞻
Authors:	蕭乃沂;陳敦源;黃東益
Contributors:	公行系
Keywords:	網路政府服務;網路民主;台北市市長信箱;知識管理;顧客關係管理 online governmental services;electronic democracy;Taipei City Mayor`s Email-box;knowledge management;customer citizen relationship management
Date:	2003
Issue Date:	2014-11-13 17:04:11 (UTC+8)
Abstract:	本文以台北市「市長信箱」為研究個案，闡釋網路政府中履行民主參與及行政服務的相關議題，並輔以實證資料，針對「市長信箱」的民眾滿意度評估、內部承辦人員的認知、及處理機制與成本，做深入的現況分析。希望能對網路政府服務的規劃、執行與評估，有實質且較為全面的參考價值。 Taking Taipei City Mayor`s Email-box as a case example, this study focuses on relevant issues of citizen participation and administrative performance in electronic government. Specifically, citizens (outside customers) satisfaction, the City`s staff (inside customers) perception, as well as administrative mechanisms are inspected by a series of empirical investigations. The results should contribute significantly to planning and evaluation for online governmental services.
Relation:	研考雙月刊, 27(1), 100-110.
Data Type:	article
Appears in Collections:	[Department of Public Administration] Periodical Articles

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