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Title:	政府部門推動知識管理之關鍵成功因素探討
Other Titles:	Key Factors for Promoting Knowledge Management in Public Sector
Authors:	朱斌妤;黎家銘;吳岱儒
Contributors:	公行系
Keywords:	知識管理;政府部門;學習型組織 Knowledge management;Public sector;Learning organization
Date:	2006
Issue Date:	2014-12-12 11:01:53 (UTC+8)
Abstract:	2003年經濟合作暨開發組織(Organization for Economic Cooperation and Development, OECD)發表的調查報告中指出，知識管理(Knowledge Management)是各國中央政府未來五年內優先執行的管理議題之一，並一致認為有助於提升效率、改善內部管理、改變公務員長期行為等，顯示OECD會員國對於知識管理逐漸重視。此外，組織龐大的政府部門若能成功推動政府知識管理，也將有助於提升國家競爭力，故政府部門知識管理之研究有其必要性。本研究透過文獻整理出影響政府推動知識管理7個因素構面問卷，透過地方政府員工問卷調查，並以主成分因素分析，並透過最大變異數轉軸法找出6個推動政府知識管理關鍵因素：（1）知識管理組織文化基礎因素；（2）知識管理策略領導因素；（3）績效評估因素；（4）科技資源因素；（5）中央政策支援因素；（6）專責部門因素。若將6個因素進行二階因素分析，得到單一推動知識管理的指標，並透過線性結構方程式，預測政府員工未來參與知識管理的意願高低，發現整體模式之配適度及構面的組合信度都可在接受水準範圍內，故表示此知識管理行為意向模式有著不錯的預測性。本研究發現指標成分中，最重要為組織知識管理文化基礎因素；其次為知識管理科技資源因素。 If a government of huge organization can promote knowledge management (KM) successfully, it will enhance to elevate the national competitiveness. So the research of government KM will be taken into account. The research collects and classifies literature and finds seven original factors of government KM. Six key success factors (KSF) has been extracted in this research by factor analysis with principal component analysis combined with max variation rotation method, they are; (1) culture basis of KM; (2) strategy and leadership of KM; (3) need for a clear standard system to evaluate KM; (4) available resource of information technology for KM; (5) central policy support for KM; (6) responsible group for KM.The second order factor analysis was conducted to get the unique success indicator (USI) for promoting government KM. the USI can predict civilian servants` KM behavior intention well through structural equation model, showing an acceptable standard of reliability and fitness The USI was most composed of the culture basis of KM, and the next of available resource of information technology for KM.
Relation:	行政暨政策學報, 43, 127-164
Data Type:	article
Appears in Collections:	[Department of Public Administration] Periodical Articles

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