English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 112721/143689 (78%)
Visitors : 49530333      Online Users : 865
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
    •  Adv. Search
    Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer Goto mobile version


    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/72006


    Title: 電子化／網路化政府政策下行政機關生產力衡量模式與民眾滿意度落差之比較
    Other Titles: A Competitive Model Evaluating Public Service Productivity and Customer Satisfaction under the Electronic Government Policy
    Authors: 朱斌妤;楊俊宏
    Chu, Pin-Yu
    Contributors: 公行系
    Keywords: 電子化政府／網路化;行政生產力;戶政電腦化;資料包絡分析法;民眾滿意度
    Electronic/Network Government;Public Sector Productivity;Data Envelopment Analysis;Custom Satisfaction
    Date: 2000
    Issue Date: 2014-12-12 11:07:11 (UTC+8)
    Abstract: 我國政府正積極推動政府改造，以「提昇政府行政效率，增加國家競爭力」為指標，電子化／網路化政府為推動重點工作，其中因戶政管理資訊為國家重要資訊且與人民生活密切相關，戶政電腦化首先於民國86年完成。推行電子化／網路化政府政策時，除須提昇行政機關周邊技術與服務方式，一套客觀衡量行政機關生產力的方法亦屬必要。本文介紹戶政電腦化內容，提出應用資料包絡分析法(Data Envelopment Analysis, DEA)，包含量化與質化、結合效率與效能變項之整體生產力的衡量方法，對台北、高雄二市進行於民國84年至民國87年，戶政事務所生產力分析之實證研究，除探討行政電腦化之功效，同時比較兩市市民對於該項服務品質的滿意度，與分析民眾滿意度與生產力衡量結果發生落差的原因，並發掘影響戶政機關生產力“非資訊技術”層面之結構與管理方面等因素。
    Government Service Network (GSN), the system promoting integrated automation of public services and implementing interorganizational information networks, is newly developed in Taiwan. This paper discusses an empirical study that employs Data Envelopment Analysis (DEA) to evaluate productivity of civil services, household registration offices (HRO), in Kaohsiung and Taipei. Factors including HRO inputs and other non-discretionary socioeconomic factors are included in the DEA model. The results of this study indicate that the DEA approach is not only a helpful alternative to traditionally used Analytical Hierarchy Process (AHP) but also a practical decision tool in allocating resources among these offices in order to achieve higher productivity.
    Relation: 管理評論, 19(1), 119-150
    Data Type: article
    Appears in Collections:[公共行政學系] 期刊論文

    Files in This Item:

    File Description SizeFormat
    119150.pdf1620KbAdobe PDF2972View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback