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    政大機構典藏 > 商學院 > 資訊管理學系 > 期刊論文 >  Item 140.119/73104
    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/73104


    Title: A SYSTEM MAINTENANCE PROCESS FOR FACILIATING REQUESTS MANAGEMENT AND CONFLICTS RESOLUTION
    Authors: 楊亨利
    LIU, CHI-LUN;YANG, HENG-LI
    Contributors: 資管系
    Keywords: Information system maintenance;request management;viewpoint integration;conflict resolution
    Date: 2010-11
    Issue Date: 2015-01-21 11:25:05 (UTC+8)
    Abstract: Managing maintenance requests in information systems from stakeholders has been relatively neglected by academic researchers. This study proposes Enhancive Request Management (ERM), a method of managing enhancive requests from multiple stakeholders. The proposed method, based on hermeneutics, includes request formation, feedback, and conflict resolution processes. The request formation process is designed to handle the maintenance requests. The feedback process controls the changes of request formation results. And the conflict resolution process deals with diverse opinions. Besides, this work introduces a blog-based tool to support ERM. Two companies have tried this tool and provided some usage opinions. The empirical data reveals that the ERM methodology can improve request management works.
    Relation: International Journal of Software Engineering and Knowledge Engineering (IJSEKE),20(7),899-920
    Data Type: article
    DOI 連結: http://dx.doi.org/10.1142/S0218194010004992
    DOI: 10.1142/S0218194010004992
    Appears in Collections:[資訊管理學系] 期刊論文

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