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    政大機構典藏 > 商學院 > 資訊管理學系 > 期刊論文 >  Item 140.119/73106
    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/73106

    Title: Mechanisms of developing innovative IT-enabled services: A case study of Taiwanese healthcare service
    Authors: 楊亨利
    Yang, Heng-Li;Hsiao, Shu-Ling
    Contributors: 資管系
    Keywords: Service innovation;Healthcare service;Innovation mechanism;Service engineering;Service design;TRIZ
    Date: 2009-05
    Issue Date: 2015-01-21 11:25:32 (UTC+8)
    Abstract: The medical, healthcare and care-giving services are of great concern in aging societies. This study proposes mechanisms for developing innovative information technology-enabled (IT-enabled) services. The Taiwanese government has adopted these mechanisms for stimulating service innovation in the healthcare industry. Action research is conducted to explore how the Taiwanese government learned from a hospital project and applied this experience to develop innovative IT-enabled services in the healthcare industry. This study also identifies issues that arise when innovative IT-enabled hospital services are implemented and viable solutions are offered to effectively address those issues. Useful lessons were learned from the key mechanisms employed by the Taiwanese government to promote service innovation. This study elucidates the mechanisms of innovative service development, ultimately increasing the knowledge of service innovation.
    Relation: Technovation,29(5),327-337
    Data Type: article
    DOI 連結: http://dx.doi.org/http://dx.doi.org/10.1016/j.technovation.2009.01.006
    DOI: 10.1016/j.technovation.2009.01.006
    Appears in Collections:[資訊管理學系] 期刊論文

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