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    政大機構典藏 > 商學院 > 資訊管理學系 > 期刊論文 >  Item 140.119/73513
    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/73513

    Title: An innovative approach to measuring technology spillovers in service-dominant logic
    Authors: 苑守慈
    Hsieh, Yen-Hao;Yuan, Soe-Tsyr
    Contributors: 資管系
    Keywords: Service-dominant logic;Technology spillover;Input-output analysis;Service science
    Date: 2014
    Issue Date: 2015-02-12 14:57:55 (UTC+8)
    Abstract: Purpose– The purpose of this paper is to propose a service-dominant (S-D) logic-based input-output analysis approach to systematically measure the effects of technology spillover in the service sector. Design/methodology/approach– This study uses a case to demonstrate the feasibility and contributions of the S-D logic-based input-output analysis approach. Findings– This study adopted the idea of customer involvement to formulate the S-D logic-based input-output analysis approach. Service providers can apply this systematical approach to find potential opportunities to spread information technology and co-create values with customers. Originality/value– The S-D logic-based input-output analysis approach has elasticity to dynamically employ different perspectives to evaluate the effects of technology spillovers in order for integrity and precision. The proposed approach is to delineate the possible target values that related to specific services based on the notions of operant resources and customer involvement in a selected service sector. Service providers within the service sector have to offer innovative service activities and manage existing services for customers to participate in.
    Relation: Kybernetes - The International Journal of Cybernetics, Systems and Management Sciences,
    Data Type: article
    DOI 連結: http://dx.doi.org/10.1108/K-05-2013-0093
    DOI: 10.1108/K-05-2013-0093
    Appears in Collections:[資訊管理學系] 期刊論文

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