English  |  正體中文  |  简体中文  |  Post-Print筆數 : 20 |  Items with full text/Total items : 90029/119959 (75%)
Visitors : 24035292      Online Users : 111
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    政大機構典藏 > 商學院 > 資訊管理學系 > 期刊論文 >  Item 140.119/73514
    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/73514

    Title: On Service Productivity: The Emerging Platforms Perspective
    Authors: 苑守慈
    Hung, Wei-Tien;Yuan, Soe-Tsyr
    Contributors: 資管系
    Keywords: Service Dominant Logic;Service Science;Platform;Empowerment;Adaption;Sustainability;Service Productivity
    Date: 2014
    Issue Date: 2015-02-12 14:58:10 (UTC+8)
    Abstract: Service research is yet looking for potentially effective methods to improve service industries. This study aims to develop a theoretical model for managing and improving service productivity from a macro industrial perspective (instead of a micro firm perspective). Through the meta analysis of surveying existing literature we develop hypotheses to construct a theoretical model for service productivity improvement. Four cases are used to explain, support and justify this proposed model. This model argues that three platform cornerstones of service productivity are to integrate participants (including consumers) to empower them (empowerment), making them adapt to one another (adaption) and sustain development (sustainability) to improve service productivity.
    Relation: Journal of Service Science and Management,7(2),92-109
    Data Type: article
    DOI 連結: http://dx.doi.org/10.4236/jssm.2014.72009
    DOI: 10.4236/jssm.2014.72009
    Appears in Collections:[資訊管理學系] 期刊論文

    Files in This Item:

    File Description SizeFormat
    92-109.pdf415KbAdobe PDF635View/Open

    All items in 政大典藏 are protected by copyright, with all rights reserved.

    社群 sharing

    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback