政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/74373

English | 正體中文 | 简体中文 | Post-Print筆數 : 27 | Items with full text/Total items : 109952/140887 (78%)
Visitors : 46344976 Online Users : 836

RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.

Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer

政大機構典藏 > 商學院 > 統計學系 > 會議論文 > Item 140.119/74373

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/74373

Title:	A new chart for monitoring service process with unknown distribution
Authors:	Yang, Su-Fen;Hung, Ying-Chao;Cheng, Tsung-Chi;Tsai, Wen-Chi;Cheng, Smiley W. H. 楊素芬
Contributors:	統計系
Date:	2011
Issue Date:	2015-04-07 17:02:27 (UTC+8)
Abstract:	Control charts are effective tools in monitoring both the manufacturing processes and the service processes. Many service processes data came from a process with non-normal distribution or unknown distribution the commonly used Shewhart variables control charts which depend heavily on the normality assumption should not be applied here. Hence an alternative is desired to handle these type of process data. In this paper, we propose a new Mean Chart based on a simple statistic to monitor the process mean shifts. The sampling properties of the new monitoring statistic are explored and the average run lengths of the proposed new chart are calculated. A numerical example of service times from a bank service system with skewed distribution is used to illustrate the proposed Mean Chart. A comparison with two existing charts is also performed. The Mean Chart showed better detection ability than those two charts in detecting the shifts of the process mean.
Relation:	International Conference on Services Systems and Services Management - ICSSSM , pp. 1-5
Data Type:	conference
DOI 連結:	http://dx.doi.org/10.1109/ICSSSM.2011.5959312
DOI:	10.1109/ICSSSM.2011.5959312
Appears in Collections:	[統計學系] 會議論文

Files in This Item:

File	Description	Size	Format
index.html		0Kb	HTML2	946	View/Open

社群 sharing

著作權政策宣告 Copyright Announcement

1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.

Loading...