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Title:	Customer-Driven SMEs co-operation: A service dominant logic perspective
Authors:	Hsieh, Pei-Hung;Hsu, Shih Ming;Yuan, Soe-Tysr 謝沛宏;苑守慈
Contributors:	資管系
Keywords:	This paper argues that service dominant logic (SDL) can help Small and Medium-sized Enterprises (SMEs) bridge the gap between co-operation performance and customer satisfaction. We propose a customer-driven SMEs co-operation conceptual model that identifies the relationships among SMEs, customers and co-operation performance according to SDL. We also propose a set of SMEs co-operation performance evaluation criteria within SDL. A case scenario is then used to demonstrate the contributions of the model. We believe that the model and the performance criteria can inspire further research on SMEs co-operation in order to achieve the maximized customer satisfaction in terms of appropriate design of service systems. © 2010 IEEE.
Date:	2010
Issue Date:	2015-06-29 17:50:03 (UTC+8)
Relation:	Proceedings - 2010 International Conference on Service Science, ICSS 2010, 2010, 論文編號 5494353, Pages 392-397, 2010 International Conference on Service Sciences, ICSS 2010; Hangzhou; China; 12 May 2010 到 14 May 2010; 類別編號P4017; 代碼 81201
Data Type:	conference
DOI link:	http://dx.doi.org/10.1109/ICSS.2010.43
DOI:	10.1109/ICSS.2010.43
Appears in Collections:	[Department of MIS] Proceedings

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