The present study examines the role that employee self-efficacy fulfills in ERP effectiveness. For this examination, the study uses data from 116 key users from different companies with ERP-implementation experience in Taiwan. Results suggest that ERP training and learning significantly improved ERP Effectiveness. However, regarding improved business performance, respondents with 'high' ERP-training competence had higher employee computer self-efficacy scores than respondents with 'low' ERP-training competence. Regarding improved integrated business resources, respondents with 'high' strategic IT-planning competence had higher employee computer self-efficacy scores than respondents with 'low' strategic IT-planning competence. The study identifies implications of employee computer self-efficacy for ERP implementation. Researchers should explore this topic to improve the future success of ERP systems in organizations. The main result (the moderating role of computer self-efficacy) is a potentially valuable contribution to theory and practice.
Journal of Electronic Commerce in Organizations, 7(3), 65-85