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    政大機構典藏 > 商學院 > 資訊管理學系 > 學位論文 >  Item 140.119/78729
    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/78729

    Title: 企業整合系統之設計原則分析:平衡管控和彈性
    Understanding the Design Principles of Enterprise Integration Systems: A Balance between Control and Flexibility
    Authors: 劉瀚徽
    Liu, Han Hui
    Contributors: 尚孝純
    Shang, Shari S.C.
    Liu, Han Hui
    Keywords: 整合資訊系統
    Integration information system
    Date: 2015
    Issue Date: 2015-10-01 14:12:49 (UTC+8)
    Abstract: 現今企業廣泛地採用整合資訊系統,旨在能夠獲得多方面的效益,並且達到提升競爭力的最終目的。然而,由於不恰當的系統控制與彈性配置,無法實現期望成效的情況十分普遍。本研究延伸Adler和Borys於1996年對於強制性系統和實現性系統的討論至過度應用的情境,並在本作中以「過度控制」和「過度彈性」詮釋。


    Nowadays, enterprises widely adopt integrated information systems to obtain various types of advantages for the ultimate goal of increased competitiveness; however, there are common circumstances under which the expected outcomes fail to be realized because of inappropriate control and flexibility system configurations. This research extends Adler and Borys’ 1996 discussion on coercive and enabling systems to situations of misuse, which is construed as over-control and over-flexibility in this work.

    To shed light on our research questions of “what,” “why,” and “how” dimensions regarding integration system over-control and over-flexibility, this paper’s research method is established with the following four steps. First, a literature review is conducted to acquire a fundamental understanding to the issues and the possible resolving approaches regarding the two often contrary system configurations. Second, multiple case studies are carried out with five enterprise interviews to gain insight into real-world situations. Third, a cross-case analysis is continued to discuss the similarities and the differences between previous research and empirical cases, and finally, conclusion of this paper is built to aggregate and summarize our findings.

    In response to our research questions, most of the problems that are discussed in previous studies are identified in our empirical cases, and several novel approaches to resolve the problems in different contexts are proposed as our findings, which could be discussed from the perspectives of system design, people, and policy. For system over-control cases, this paper proposes that in certain circumstances, system should remain control, and beside system perspectives, employee empowerment, responsibility redesign, and external experts’ support should also be considered as possible approaches. With regard to system over-flexibility cases, employee education should be carried out in parallel with system redesign, and user requirements and flexibility policy should be carefully reviewed at early system design stage.
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    Description: 碩士
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0102356001
    Data Type: thesis
    Appears in Collections:[資訊管理學系] 學位論文

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