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Understanding the Design Principles of Enterprise Integration Systems: A Balance between Control and Flexibility
Liu, Han Hui
Shang, Shari S.C.
Liu, Han Hui
Integration information system
|Issue Date: ||2015-10-01 14:12:49 (UTC+8)|
Nowadays, enterprises widely adopt integrated information systems to obtain various types of advantages for the ultimate goal of increased competitiveness; however, there are common circumstances under which the expected outcomes fail to be realized because of inappropriate control and flexibility system configurations. This research extends Adler and Borys’ 1996 discussion on coercive and enabling systems to situations of misuse, which is construed as over-control and over-flexibility in this work.
To shed light on our research questions of “what,” “why,” and “how” dimensions regarding integration system over-control and over-flexibility, this paper’s research method is established with the following four steps. First, a literature review is conducted to acquire a fundamental understanding to the issues and the possible resolving approaches regarding the two often contrary system configurations. Second, multiple case studies are carried out with five enterprise interviews to gain insight into real-world situations. Third, a cross-case analysis is continued to discuss the similarities and the differences between previous research and empirical cases, and finally, conclusion of this paper is built to aggregate and summarize our findings.
In response to our research questions, most of the problems that are discussed in previous studies are identified in our empirical cases, and several novel approaches to resolve the problems in different contexts are proposed as our findings, which could be discussed from the perspectives of system design, people, and policy. For system over-control cases, this paper proposes that in certain circumstances, system should remain control, and beside system perspectives, employee empowerment, responsibility redesign, and external experts’ support should also be considered as possible approaches. With regard to system over-flexibility cases, employee education should be carried out in parallel with system redesign, and user requirements and flexibility policy should be carefully reviewed at early system design stage.
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|Source URI: ||http://thesis.lib.nccu.edu.tw/record/#G0102356001|
|Data Type: ||thesis|
|Appears in Collections:||[資訊管理學系] 學位論文|
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