English  |  正體中文  |  简体中文  |  Post-Print筆數 : 11 |  Items with full text/Total items : 89686/119522 (75%)
Visitors : 23947401      Online Users : 133
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    政大機構典藏 > 商學院 > 資訊管理學系 > 會議論文 >  Item 140.119/78979
    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/78979

    Title: Examining the antecedents of repurchase intention in convenience stores: A perspective of expectation-disconfirmation theory
    Authors: Li, Eldon Y;Hsiao, J.C.-C.
    Contributors: 資訊管理學系
    Keywords: Convenience stores;Expectation-disconfirmation theory;Repurchase intention;Service Quality;Electronic commerce;Quality of service;Customer satisfaction
    Date: 2009
    Issue Date: 2015-10-16 15:34:10 (UTC+8)
    Abstract: The density of convenience stores in Taiwan is the highest in the world. In a convenience store context, this study attempts to examine the relationship between service quality, customer satisfaction and repurchase intention, as well as the impact of customer familiarity with employees on customer satisfaction and repurchase intention. The result indicated that expectation had direct effect on service quality. The result also showed that service quality was positively related to disconfirmation. As expected, there were interrelationships among service quality, satisfaction, and repurchase intention. Moreover, customer familiarity with employees had positive, direct influence on both satisfaction and repurchase intentions.
    Relation: Proceedings of the International Conference on Electronic Business (ICEB),1001-1007
    Data Type: conference
    Appears in Collections:[資訊管理學系] 會議論文

    Files in This Item:

    File Description SizeFormat

    All items in 政大典藏 are protected by copyright, with all rights reserved.

    社群 sharing

    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback