政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/78979

English | 正體中文 | 简体中文 | Post-Print筆數 : 27 | Items with full text/Total items : 110175/141113 (78%)
Visitors : 46556040 Online Users : 884

RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.

Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer

政大機構典藏 > 商學院 > 資訊管理學系 > 會議論文 > Item 140.119/78979

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/78979

Title:	Examining the antecedents of repurchase intention in convenience stores: A perspective of expectation-disconfirmation theory
Authors:	Li, Eldon Y;Hsiao, J.C.-C. 李有仁
Contributors:	資訊管理學系
Keywords:	Convenience stores;Expectation-disconfirmation theory;Repurchase intention;Service Quality;Electronic commerce;Quality of service;Customer satisfaction
Date:	2009
Issue Date:	2015-10-16 15:34:10 (UTC+8)
Abstract:	The density of convenience stores in Taiwan is the highest in the world. In a convenience store context, this study attempts to examine the relationship between service quality, customer satisfaction and repurchase intention, as well as the impact of customer familiarity with employees on customer satisfaction and repurchase intention. The result indicated that expectation had direct effect on service quality. The result also showed that service quality was positively related to disconfirmation. As expected, there were interrelationships among service quality, satisfaction, and repurchase intention. Moreover, customer familiarity with employees had positive, direct influence on both satisfaction and repurchase intentions.
Relation:	Proceedings of the International Conference on Electronic Business (ICEB),1001-1007
Data Type:	conference
Appears in Collections:	[資訊管理學系] 會議論文

Files in This Item:

File	Description	Size	Format
index.html		0Kb	HTML2	814	View/Open

社群 sharing

著作權政策宣告 Copyright Announcement

1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.

Loading...