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    政大機構典藏 > 商學院 > 資訊管理學系 > 期刊論文 >  Item 140.119/103451
    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/103451

    Title: Selecting Performance Indicators for Information Systems Departments: A Study on the Banking Industry (in Chinese)
    Authors: 洪為璽
    Hung, Wei-Hsi;張碩毅;洪新原;董秋瑾;黃士銘;李興漢
    Contributors: 資管系
    Keywords: 銀行業;高階主管;資訊部門主管;資訊部門;績效評估指標
    Banking Industry;Top Executives;Chief Information Officers;Information System Departments, Performance Indicators
    Date: 2009-04
    Issue Date: 2016-11-07 15:17:08 (UTC+8)
    Abstract: 本研究的目的在於瞭解銀行業高階主管,在對資訊部門績效評估時是依據哪些指標
    This study aims to identify the criteria used by top executives in the banks for evaluating
    the performance of Information Systems (IS) departments, and to explain why they adopt these
    criteria. Fifty three top executives and chief information officers respectively of commercial
    banks were selected from the “List of General Banks and Medium and Small Business Banks of
    Ministry of Finance Bureau of Monetary Affairs” to practically investigate what factors affect
    top executives’ choices of performance indicators for IS departments. The results indicated that
    ten performance indicators which top executives pay much attention to are information security,
    user supports, adequacy of systems development practices, quality of information outputs,
    management and operational efficiency, IS departments staff competence, IS departments impact
    on strategic direction, integration of IS departments with corporate planning, role clarity, and
    supporting IS departments/information centers concept. In addition, we reveal the factors which
    would affect top executives’ choices of these performance indicators. Managerial implications
    from the findings are also provided.
    Relation: 資訊管理學報, 16(2), 61-102
    Data Type: article
    Appears in Collections:[資訊管理學系] 期刊論文

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