Loading...
|
Please use this identifier to cite or link to this item:
https://nccur.lib.nccu.edu.tw/handle/140.119/110767
|
| Title: | 動態能力對於供應鏈能力與客戶滿意之影響
The impact of dynamic capability on supply chain capability and customer satisfaction |
| Authors: | 陳德恩
Chen, Te En |
| Contributors: | 簡睿哲
Jean, Ruey Jer
陳德恩
Chen, Te En |
| Keywords: | 動態能力
供應鏈能力
客戶滿意度
Dynamic capability
Supply chain capability
Customer satisfaction |
| Date: | 2017 |
| Issue Date: | 2017-07-11 11:22:55 (UTC+8) |
| Abstract: | 動態能力（Dynamic Capability）在探討企業面對動態的環境時該如何去適應、調整，以持續維持競爭力。自從被David J. Teece（1997）提出就一直是學者們非常關注的議題。 本研究探討動態能力、供應鏈能力以及客戶滿意度三者之間的關係，其中我們將動態能力再細分為適應能力（Adaptive capability）和協調能力（Coordinate Capability）。根據過去動態能力的研究，我們知道動態能力屬於企業的一種高階能力，它能夠透過影響不同的二階執行面能力（Operational capability）來間接影響企業的表現。過去有學者討論行銷、製造、科技等不同執行面能力，卻很少有學者將動態能力和供應鏈管理兩者做連結，因此本研究欲彌補這中間的空缺。本研究樣本來自第四輪高績效工廠計畫（High Performance manufacturing，HPM），共71筆台灣區工廠的資料，並採用SmartPLS3.0統計軟體分析。研究結果發現動態能力中的適應和協調能力皆對供應鏈能力有正向的影響，且再次驗證供應鏈能力能顯著提升客戶滿意度。此外，本研究還發現越依賴資訊科技的企業，其適應能力對供應鏈能力的影響越劇烈。愈拉近動態能力和供應鏈領域之間的連結。
Dynamic capability is about how firm should adapt and adjust to retain their competitiveness in this constant changing dynamic environment. David J. Teece brought up the concept, and since then, has been the center of attention for scholars all over the world. In this research, we talk about the relationships between dynamic capacities, supply chain capabilities, and customer satisfaction, dynamic capability is further dissected into adaptive capability and coordinate capability. According to past research, dynamic capabilities are characterized as higher-order competencies, and it can impact firm’s performance through enhancing its operational capabilities, or the second-order competencies of the firm. In the past, many discussions were conducted with marketing capability, manufacturing capability, technology capability, etc., as the operational capability, while few link the concept of dynamic capability with supply chain management, we wish to shorten the gap between the two. Our data came from the fourth round of HPM (High Performance Manufacturing) project, with a total of 71 Taiwanese manufacturing companies. We use SmartPLS 3.0 software to run our analysis. Our findings suggest a positive relationship between dynamic capabilities and supply chain capabilities, an increase in either adaptive or coordinate capability will result in enhancing supply chain capability, while an increase in supply chain capability will results higher customer satisfaction. We further discovered that companies with higher dependency on information technology will have a stronger relationship between adaptive capability and supply chain capability. |
| Reference: | 1. Amit, R., & Schoemaker, P. J. (1993). Strategic assets and organizational rent. Strategic management journal, 14(1), 33-46.
2. Beske, P. (2012). Dynamic capabilities and sustainable supply chain management. International Journal of Physical Distribution & Logistics Management, 42(4), 372-387.
3. Blackhurst, J., Wu, T., & O’Grady, P. (2005). PCDM: a decision support modeling methodology for supply chain, product and process design decisions. Journal of Operations Management, 23(3), 325-343.
4. Chakravarthy, B. S. (1982). Adaptation: A promising metaphor for strategic management. Academy of management review, 7(1), 35-44.
5. Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern methods for business research, 295(2), 295-336.
6. Clifford Defee, C., Williams, B., Randall, W. S., & Thomas, R. (2010). An inventory of theory in logistics and SCM research. The International Journal of Logistics Management, 21(3), 404-489.
7. Collis, D. J. (1994). Research note: how valuable are organizational capabilities?. Strategic management journal, 15(S1), 143-152.
8. Comrey, A. L., & Lee, H. B. (1992). Interpretation and application of factor analytic results. Comrey AL, Lee HB. A first course in factor analysis, 2.
9. Danneels, E. (2008). Organizational antecedents of second‐order competences. Strategic Management Journal, 29(5), 519-543.
10. Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of marketing research, 382-388.
11. Frohlich, M. T., & Westbrook, R. (2001). Arcs of integration: an international study of supply chain strategies. Journal of operations management, 19(2), 185-200.
12. Gliem, J. A., & Gliem, R. R. (2003). Calculating, interpreting, and reporting Cronbach’s alpha reliability coefficient for Likert-type scales. Midwest Research-to-Practice Conference in Adult, Continuing, and Community Education.
13. Gowen, C. R., & Tallon, W. J. (2005). Effect of technological intensity on the relationships among Six Sigma design, electronic-business, and competitive advantage: A dynamic capabilities model study. The journal of high technology management research, 16(1), 59-87.
14. Griffith, D. A., & Harvey, M. G. (2001). A resource perspective of global dynamic capabilities. Journal of International Business Studies, 32(3), 597-606.
15. Homburg, C., & Rudolph, B. (2001). Customer satisfaction in industrial markets: dimensional and multiple role issues. Journal of Business Research, 52(1), 15-33.
16. Iansiti, M., & Clark, K. B. (1994). Integration and dynamic capability: evidence from product development in automobiles and mainframe computers. Industrial and corporate change, 3(3), 557-605.
17. Jones, T. C. and D. W. Riley (1985). ‘Using Inventory for Competitive Advantage Through Supply Chain Management’, International Journal of Physical Distribution and Materials Management, 15(5), pp. 16–26.
18. Ketchen, D. J., & Hult, G. T. M. (2007). Bridging organization theory and supply chain management: The case of best value supply chains. Journal of Operations Management, 25(2), 573-580.
19. Kotha, S., Rindova, V. P., & Rothaermel, F. T. (2001). Assets and actions: Firm-specific factors in the internationalization of US Internet firms. Journal of International Business Studies, 32(4), 769-791.
20. La Londe, B. J., & Masters, J. M. (1994). Emerging logistics strategies: blueprints for the next century. International journal of physical distribution & logistics management, 24(7), 35-47.
21. Levinthal, D. A., & March, J. G. (1993). The myopia of learning. Strategic management journal, 14(S2), 95-112.
22. Liden, R. C., Wayne, S. J., Liao, C., & Meuser, J. D. (2014). Servant leadership and serving culture: Influence on individual and unit performance. Academy of Management Journal, 57(5), 1434-1452.
23. Martínez Sánchez, A., & Pérez Pérez, M. (2005). Supply chain flexibility and firm performance: a conceptual model and empirical study in the automotive industry. International Journal of Operations & Production Management, 25(7), 681-700.
24. McKee, Daryl O., P. Rajan Varadarajan, and William M. Pride. "Strategic adaptability and firm performance: a market-contingent perspective." The Journal of Marketing (1989): 21-35.
25. Menguc, B., & Auh, S. (2006). Creating a firm-level dynamic capability through capitalizing on market orientation and innovativeness. Journal of the academy of marketing science, 34(1), 63-73.
26. Mentzer, J. T., DeWitt, W., Keebler, J. S., Min, S., Nix, N. W., Smith, C. D., & Zacharia, Z. G. (2001). Defining supply chain management. Journal of Business logistics, 22(2), 1-25.
27. Middleton, V. T., Fyall, A., Morgan, M., & Ranchhod, A. (2009). Marketing in travel and tourism. Routledge.
28. Narasimhan, R., & Jayaram, J. (1998). Causal linkages in supply chain management: an exploratory study of North American manufacturing firms. Decision Sciences, 29(3), 579-605.
29. Nunnally, J. C., & Bernstein, I. H. (1994). The assessment of reliability. Psychometric theory, 3(1), 248-292.
30. Oktemgil, M., & Greenley, G. (1997). Consequences of high and low adaptive capability in UK companies. European Journal of Marketing, 31(7), 445-466.
31. Pavlou, P. A., & El Sawy, O. A. (2011). Understanding the elusive black box of dynamic capabilities. Decision Sciences, 42(1), 239-273.
32. Protogerou, A., Caloghirou, Y., & Lioukas, S. (2012). Dynamic capabilities and their indirect impact on firm performance. Industrial and Corporate Change, 21(3), 615-647.
33. Sahin, F., & Robinson, E. P. (2002). Flow coordination and information sharing in supply chains: review, implications, and directions for future research. Decision sciences, 33(4), 505-536.
34. Sanchez, R., Heene, A., & Thomas, H. (Eds.). (1996). Dynamics of competence-based competition: theory and practice in the new strategic management. Pergamon Pr.
35. Simatupang, T. M., & Sridharan, R. (2002). The collaborative supply chain. The international journal of logistics management, 13(1), 15-30.
36. Stank, T. P., Goldsby, T. J., & Vickery, S. K. (1999). Effect of service supplier performance on satisfaction and loyalty of store managers in the fast food industry. Journal of Operations Management, 17(4), 429-447.
37. Sobel, M. E. (1982). Asymptotic confidence intervals for indirect effects in structural equation models. Sociological methodology, 13, 290-312.
38. Tabachnick, B. G., & Fidell, L. S. (2007). Using Multivariate Statistics. Pearson Education. Boston, MA.
39. Tan, K. C., Kannan, V. R., & Handfield, R. B. (1998). Supply chain management: supplier performance and firm performance. Journal of Supply Chain Management, 34(3), 2.
40. Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic management journal, 509-533.
41. Vickery, S. K., Jayaram, J., Droge, C., & Calantone, R. (2003). The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships. Journal of operations management, 21(5), 523-539.
42. Wang, C. L., & Ahmed, P. K. (2007). Dynamic capabilities: A review and research agenda. International journal of management reviews, 9(1), 31-51.
43. Wilden, R., & Gudergan, S. P. (2015). The impact of dynamic capabilities on operational marketing and technological capabilities: investigating the role of environmental turbulence. Journal of the Academy of Marketing Science, 43(2), 181-199.
44. Wisner, J. D. (2003). A structural equation model of supply chain management strategies and firm performance. Journal of Business Logistics, 24(1), 1-26.
45. Wu, L. Y. (2010). Applicability of the resource-based and dynamic-capability views under environmental volatility. Journal of Business Research, 63(1), 27-31.
46. Zahra, S. A., & Nielsen, A. P. (2002). Sources of capabilities, integration and technology commercialization. Strategic Management Journal, 23(5), 377-398.
47. Zahra, S. A., & George, G. (2002). Absorptive capacity: A review, reconceptualization, and extension. Academy of management review, 27(2), 185-203.
48. Zollo, M., & Winter, S. G. (2002). Deliberate learning and the evolution of dynamic capabilities. Organization science, 13(3), 339-351. |
| Description: | 碩士
國立政治大學
國際經營與貿易學系
104351024 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0104351024 |
| Data Type: | thesis |
| Appears in Collections: | [國際經營與貿易學系 ] 學位論文
|
Files in This Item:
| File |
Size | Format | |
|---|
| 102401.pdf | 744Kb | Adobe PDF2 | 36 | View/Open |
|
All items in 政大典藏 are protected by copyright, with all rights reserved.
|
