政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/111938

English | 正體中文 | 简体中文 | Post-Print筆數 : 27 | Items with full text/Total items : 109951/140892 (78%)
Visitors : 46200384 Online Users : 623

RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.

Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer

政大機構典藏 > 商學院 > 資訊管理學系 > 會議論文 > Item 140.119/111938

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/111938

Title:	A tool for facilitating semantic reframing of service design insight discovery
Authors:	苑守慈 Yuan, Soe Tsyr Daphne Hsieh, Peikang
Contributors:	資訊管理學系
Keywords:	Information management;Innovation;Semantics;Commonsense knowledge;Creation process;Design activity;Design insights;Design practice;In-depth understanding;Reasoning methods;Service design;Design
Date:	2015-07
Issue Date:	2017-08-14 15:35:43 (UTC+8)
Abstract:	Developing a desirable service requires in-depth understanding of customers. However, in the past, discovering insights from customers has usually depended on designers` experiences. It is hard for novice designers and designers at enterprises with G-D logic mindsets to do this well. A partial solution rests on challenging the core design practices of reframing and frame creation. However, it is rare to see how these framing design activities can be supported and analyzed by relevant tools. In this study, we present an IT-based tool with commonsense knowledge in ConceptNet to facilitate a variety of association reasoning methods in the reframing and frame creation process of service design insight discovery. We also propose the concept of insight depth to serve as a metric for measuring the influential extent of insights. This study ends up with an exploration of how the quality of the reframing and frame creation process can be improved for experienced and novice designers when supported by our tool.
Relation:	Proceedings of the International Conference on Engineering Design, ICED, 7(DS 80-07), 259-270 20th International Conference on Engineering Design, ICED 2015; Bovisa Campus of Politecnico di MilanoMilan; Italy; 27 July 2015 到 30 July 2015; 代碼 121651
Data Type:	conference
Appears in Collections:	[資訊管理學系] 會議論文

Files in This Item:

File	Description	Size	Format
index.html		0Kb	HTML2	414	View/Open

社群 sharing

著作權政策宣告 Copyright Announcement

1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.

Loading...