English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 110941/141869 (78%)
Visitors : 47568791      Online Users : 990
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/122424


    Title: 商業銀行債權管理人員人格特質、激勵制度、 主管領導風格與工作績效之研究
    The Relationship of Personality, Motivation, Leadership and Performance of Bank in Taiwan
    Authors: 周蓉蓉
    Chou, Jung-Jung
    Contributors: 彭金隆
    Peng, Jin-Long
    周蓉蓉
    Chou, Jung-Jung
    Keywords: 人格特質
    激勵制度
    主管領導風格
    工作績效
    Personality
    Motivation
    Leadership
    Performance
    Date: 2019
    Issue Date: 2019-03-05 11:30:42 (UTC+8)
    Abstract: 由於新銀行開放,為了衝刺消費金融商品業務,寬鬆的授信政策,導致無擔保放款的「雙卡風暴」,大量的打銷呆帳,侵蝕銀行獲利,為了提昇資產品質,近年一方面緊縮授信政策,另一方面加強呆帳回收,債權管理部門即扮演增加呆帳回收,挹注盈餘的重要角色。
    本研究以台灣某商業銀行之債權管理部門電催人員與非電催人員為研究對象,以問卷調查方式、迴歸分析,研究結果發現,電催人員具親和性、外向性、開放學習性的人格特質與工作績效成正相關;內在報酬、外在報酬的激勵制度皆與工作績效成正相關,但其主管的領導風格(體恤或結構型)與工作績效無法證明有顯著相關。本研究並針對上述之發現提出相關建議,以提供相關業者運用及參考。
    Reference: 中文文獻
    1.王濬楷,(2013)。國中生人格特質、網路成癮和復原力之研究。國立雲林科技大學資訊管理研究所碩士論文。
    2.白純菁,(2008)。人格特質對產品多元專業屬性之偏好與廣告溝通效果之研究。顧客滿意學刊。4(1)。1-33。
    3.朱慶龍,(2003)。五大人格特質、工作價值觀和工作滿意三者相互關係之研究。國立政治大學心理學系碩士論文。
    4.吳承恩,(1993)。組織行為學。台北:華泰文化事業股份有限公司。
    5.林建煌,(2001)。管理學。台北:智勝文化。
    6.林家廣,(2012)。人格特質、顧客價值與Facebook使用行為之關聯性研究-功能與情感性價值的平行觀點。國立成功大學經營管理碩士學位學程碩士論文。
    7.張春興,(2009)。現代心理學。台北:東華書局。
    8.張瓊文,(2007)。消費性金融商品催收主管領導型態、催收人員工作價值觀、催收能力與工作投入及催收績效關係之研究-以某商業銀行為例。銘傳大學管理學院高階經理碩士學程在職專班碩士論文。
    9.張瑋恩,(2000)。激勵與工作滿足關係之研究。長榮大學經營管理研究所碩士論文。
    10.簡帆妝,(2009)。金融業催收人員人格質、激勵措施認知、工作滿意度與離職傾向之關聯性研究。銘傳大學管理研究所碩士在職專班碩士論文。
    11.蔡欣嵐,(2001)。工作特性、人格特質與工作滿意度之關係-以半導體業為例。國立中央大學企業管理研究所碩士論文。
    12.蕭尚祐,(2015)。領導者的人格特質與領導風格對員工績效與團體效能之影響-以紡織化纖業為例。東海大學企業管理學系高階企業經營碩士在職專班碩士論文。
    英文文獻
    1.Adams, J. S. (1963). Toward an Understanding of Inequity, Journal of Abnormal and Social Psychology, 67, 422-436.
    2.Alderfer, C. P. (1969). An Empirical Test of a New Theory of Human Needs, Organizational Behavior and Human Performance, 4, 142-175.
    3.Abrant, R. and Smythe, M. R. (1989). A Survey of Sales Incentive Programs, Industrial Marketing Management, 209-214.
    4.Burns, J. M. (1978). Leadership.New York:Harper and Row.
    5.Bass, B. M. (1985). Leadership and performance beyond expectations,New York:Free Press.
    6.Barrick and Mount(1991) .The Big Five Peresonality Dimensions And Job Performance:A Meta-Analysis,Personnel Psychology,44(1),1-26.
    7.Costa, P. T. Jr.,McGrae, R. R, and Dye,D.A.(1991).Facet Scales for Agreeanoeness and Conscientiousness:A Revision of the NEO Prersonality Inventory, Personality and Individual Differences,12(8),887-898.
    8.Costa, P. T. and McCrae, R. R. (1986). Personality stability and its implications for clinical psychology,Clinical Psychology Review,6, 407-423.
    9.Costa, P. T. and McCrae, R. R. (1992). The Introduction of the Five-Factor Model and Its Application, Journal of Personality,60,pp.175-215.
    10.Dessler, G. (1992).Human Resource Management, prentice Hall Co, 3-7.
    11.Digman, J. M. (1996).The Curious History of the Five-Factor Model. In Wiggins. Jerry S.(Ed).The five-factor model of personality:Theoretical perspectives.(pp .1-20).New York, NY, US: Guilford Press. Xiii.
    12.Friedman, M., and Roseman, R.H. (1974).Type A Behavior and Your Heart. New York:Knopt.
    13.Halpin, A. W. and B. J. Winer. (1957). A Factorial Stady of the Leader Behavior Descriptions, Paper Presented in the First International Conference on Bureau of Business Research, The Ohio State University, Ohio State.
    14.Hemphill, J. K., and A. E. Coons. (1957). Development of the leader behavior description questionnaire. In leader behavior:Its description and measurement. Columbus, OH Bureau of Business Research of Ohio State University.
    15.Ivancevich, J.M., Szilagyi, A.D., and Wallace, M.J. (1977). Organizational Behavior and Performance. Santa Monica, California: Goodyear Publishing Co., Inc.
    16.Johnstone M., Boles J. and Hair J. (1987). Motivation and Supervision of the Sales Force. Working Paper, Department of Marketing. Louisiana State University87(3).
    17.Kast,F.E.and Rosenzweig,J.E.(1985).Organization and Management:A Systems and Contingency Approach(4th ed.),New York:McGraw-Hill
    18.Locke, E. A. (1968). Toward a Theory of Task Motivation and Incentives,Organizational Behavior and Human Performance, 3, 157-189.
    19.Mayo, E. (1933). The Hunan Problems of an Industrial Civilization, New York:Macmillan.
    20.McCrae R. R. and Costa P.T (1992) An Introduction of the Applications, Journal of Personality, 60, 175-215.
    21.McCrae R. R. and Costa P.T.(1986) Personality,coping,and coping effectiveness in an adult sample.Journal of personality,54,385-404.
    22.McGregor, D.C. (1960). The Human Side of Enterprise, New York:McGraw-Hill.
    23.McClelland, D. C. (1976). The Achievement Motive, New York : Irvington Publishers Macmillan. Inc.
    24.Maslow,A.(1943).A theory of human motivation.Psychological Review,50,370-396.
    25.Skinner, B. F. (1971). Beyond Freedom and Dignity, New York: Knopf.
    26.Taylor, F. W.(1911) The principles of scientific management. New York: Harper.
    27.Tokar, D. M., Ann R. Fischer and Linda Mezydlo Subich.(1998). Personality and Vocational Behavior: A Selective Review of the Literature, 1993-1997.
    28.Ivancerich, R. M., Handbook of Leadership: a Survey of the Literature,New York: Free Press, 1974.
    29.Robbins, S. P (1983). Organization Behavior: Concepts, Controversies, and Applications(2nd ed.), New Jersey: Prentice-Hall
    30.Robbins, S. P (1992). Essentials of organizational behavior. New Jersey: Prentice-Hall.
    31.Urbanski, A. (1986). Incentives Get Specific, Sales and Marketing Management,98-102.
    32.Vroom, V. H. (1964). Work and Motivation, New York John Willey and Sons.
    Description: 碩士
    國立政治大學
    經營管理碩士學程(EMBA)
    105932145
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0105932145
    Data Type: thesis
    DOI: 10.6814/THE.NCCU.EMBA.040.2019.F08
    Appears in Collections:[經營管理碩士學程EMBA] 學位論文

    Files in This Item:

    File SizeFormat
    214501.pdf1419KbAdobe PDF20View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,惟仍請適度,合理使用本網站之內容,以尊重著作權人之權益。商業上之利用,則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作,已盡力防止侵害著作權人之權益,如仍發現本網站之數位內容有侵害著作權人權益情事者,請權利人通知本網站維護人員(nccur@nccu.edu.tw),維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback