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    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/129767


    Title: An agility and agent-enabled e-services method: an international telecommunication example
    Authors: 諶家蘭
    Seng, Jia-Lang
    周棟祥
    Chou, Tung-Hsiang
    Contributors: 會計系
    Keywords: Intelligent multi-agent method;e-Services;Telecommunication services;Operation support systems;Agility
    Date: 2009-08
    Issue Date: 2020-05-25 15:39:12 (UTC+8)
    Abstract: The online services of B2B e-commerce have had to face a challenge resulting from the diverse services built on heterogeneous platforms that must work together in an integrated and seamless manner. Today, businesses have accumulated large numbers of online services that run and reside on a variety of environments. Furthermore, they have different workflows and operational support systems that need to interact with their legacy systems. The result has been chaotic and disruptive.
    We developed a new framework, artifact, and performance model with which to address this problem. A multi-agent e-service system was developed to cope with dynamics and upheaval. We used a customer-centric viewpoint with supply chains both upstream and downstream. An implementation was performed to determine problems in its development. Two simple live case studies were conducted to illustrate the model`s feasibility and validity.
    Relation: Information & Management (NSC A- Ranked Journal), Vol.46, No.6, pp.342-350
    Data Type: 期刊論文
    DOI link: https://doi.org/10.1016/j.im.2009.05.006
    DOI: 10.1016/j.im.2009.05.006
    Appears in Collections:[Department of Accounting] Periodical Articles

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