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    Title: 我國高齡化社會連鎖藥妝業長照營運策略之研究-以某個案為例
    THE STUDY OF OPERATING STRATEGY FOR CHAIN-PHARMACY INDUSTRY IN AGING SOCIETY – BASE ON A CASE
    Authors: 劉志平
    Liu, Chih-Ping
    Contributors: 季延平
    Chi, Yan-Ping
    劉志平
    Liu, Chih-Ping
    Keywords: 高齡化社會
    連鎖藥妝業
    長照(長期照護)
    營運策略
    Aging Society
    Chain-Pharmacy Industry
    Long-Term Care
    Operating Strategy
    Date: 2020
    Issue Date: 2020-07-01 13:42:48 (UTC+8)
    Abstract: 本研究的進行,乃因於我國已邁入高齡化社會,政府推出長照計畫,而政府長照計畫多元多值,競爭激烈的連鎖藥妝業如何營運以掌握先機。因此,許多連鎖藥妝業紛紛投入長照並發展其營運策略。然而,長照營運策略,不僅要考量當前的外部環境的變化,還要探討企業內部的資源能力,才能永續成長。所以,本研究不僅針對長照與營運策略等相關層面進行文獻探討,並從個案公司現況、產業結構、營運資源能力等進行分析,以萃取重要的關鍵要素,而期益於個案公司的長照營運策略的訂定與貫徹,進而促進企業整體績效成長。完成本研究,提出兩方面結論:一是有助專案執行的因素:1.團隊的組成與任務的分配2.服務、商模與策略的規劃3.應用技術的發展4.長照A.B.C的建立。二是長照營運策略的要項:1.讓在地民眾感受政府施政作為2.提升居民健康並延緩失能失智3.提高衛生所滿意度4.建構居民體能健康常模,提供最適智慧輔具體適能活動5.進行鄉鎮宣傳活動。並且提出建議:對個案的建議:1.應該把銀髮族的生理資訊跟體適整合到醫療院所以全面性評估與建立整合性照護。2.提高銀髮族社會貢獻度以增加成就感,但需要勞動法律配合。3.銀髮族不喜歡出門,設備開發應便攜以鼓勵銀髮族的出門。4.政府編列預算鼓勵銀髮族的參與者,才能形成示範效果。5.發展連線多人的互動遊戲功能,以促銀髮族共同參與。對未來研究的建議:1.研究資料的增加2.研究方法的改進3.研究方向的拓展。
    In this study, our country has entered into an aging society, government has launched a long-term care program, which is diversified and multi-valued. Therefore, the chain-pharmacy industry wanted to grasp the opportunity. Then, many chain-pharmacy industry have invested in long - term and developed their operating strategies. Based on the long-term care and operation strategy literature review, this study analyzes the current situation, industrial structure and operating capacity, which will be beneficial to the case company in developing long-term care operating strategy, so as to promote the overall performance growth for the enterprise. After completing this study, the following conclusions: First, the factors of conducive project: 1. Team composition and task assignment; 2. Planning of service, business model and strategy; 3. Development of applied technology; 4. Classification of the old-A.B.C. Secondly, the main items of the long-term care operating strategy are as follows: 1. Let local people feel the government`s administrative actions; 2. Improve the health of residents and delay the loss of incapacity and wisdom; 3. Improve the satisfaction degree of the health center 4. Construct the physical health norm of residents, and provide the most suitable smart supplement for specific fitness activities5. Carry out township publicity activities. And the following suggestions: 1. The physiological information and physical fitness of the elderly should be integrated into medical institutions for comprehensive evaluation and the establishment of integrated care. 2. Increase the social contribution of the silver-haired people to increase the sense of achievement, but labor laws are needed. 3. The old people do not like to go out. The equipment development should be portable to encourage grey-haired people to go out. 4. The government provides a budget to encourage the participation of the silver generation in order to have a demonstration effect. 5. Develop the interactive game function of connecting multiple players to promote the participation of the silver generation. Suggestions for future research: 1. Increase of research data; 2. Improvement of research methods; 3. Expansion of research direction.
    Reference: 中文部分
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    3.簡慧娟,高齡社會白皮書之規劃與行動策略,國土及公共治理季刊,第四卷第一期105年3月2016(03):79-8。
    4.馮燕,我國企業社會責任之實踐~ 《高齡社會白皮書》提供的機會,社區發展季刊,第152期,104年12月2015:8-18。
    5.范光中,許永河, 台灣人口高齡化的社經衝擊.台灣老年醫學暨老年學雜誌 ,2010;第 5 卷第 3 期:149-168。
    6.吳肖琪.葉馨婷.杜姁瑾,從國際趨勢省思-臺灣因應高齡社會的策略方向,社區發展季刊,第105期,2016,05。
    7.米攀義,新醫改背景下我國零售藥店經營與藥學服務現狀及其發展策略研究,鄭州大學碩士論文,2016。
    8.趙丹霄,臺灣長期照護機構中社工角色淺析—以C 機構的三位社工員為例,吉林大學碩士學位論文,2016。
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    10.趙輝,臺灣地區長期照護模式對我國的啟示,TODAY NURSE,March,No.3,2015。
    11.徐曉君,薛興利,關於老年人長期照護服務問題的研究綜述,產業與科技論壇,第16卷第23期,2017。
    12.蔡毅,崔丹,毛宗福,美國長期照護服務體系對中國的啟示,Chinese Journal of Health Policy,January, Vol.10, No.2, 2017。
    13.何偉齡,高齡老人社區照顧的社會資源建構研究,長春工業大學碩士學位論文,2016年。
    14.曹雪嬌,T藥品零售連鎖企業顧客資訊系統的智慧化管理研究,吉林大學碩士論文,2011年 。
    15.何歡歡,零售連鎖藥店承接社區衛生服務中心藥房職能影響因素研究,廣東藥科大學碩士論文,2018。
    16.陳鑫鑫,新醫改背景下RC 連鎖藥店經營戰略優化,雲南師範大學碩士論文,2017。

    網頁部分
    1.經濟部產業經濟統計簡訊《328》,108年01月15。
    https://www.e-volunteer.org.tw/upload/newsfs21901084553127642.pdf
    2. 國家政策研究基金會Read more: https://www.npf.org.tw/13/8108
    Description: 碩士
    國立政治大學
    經營管理碩士學程(EMBA)
    103932177
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0103932177
    Data Type: thesis
    DOI: 10.6814/NCCU202000613
    Appears in Collections:[經營管理碩士學程EMBA] 學位論文

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