English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 109952/140891 (78%)
Visitors : 46244958      Online Users : 1144
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
    •  Adv. Search
    Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer Goto mobile version


    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/132834


    Title: 智慧托育應用軟體之易用性、實用性、顧客價值與顧客滿意度的實證研究
    An Empirical Study on the Relationships Among Ease of Use, Usefulness, Customer Value, and Customer Satisfaction of Smart Caring APPs
    Authors: 張義雄
    Contributors: 教育與心理研究
    Keywords: 易用性;智慧托育應用軟體;實用性;顧客滿意度;顧客價值
    ease of use;smart caring APP;usefulness;customer satisfaction;customer value
    Date: 2020-09
    Issue Date: 2020-11-24 15:26:02 (UTC+8)
    Abstract: 本研究關注新北市幼兒家長對智慧托育應用軟體的使用經驗與滿意度，研究者運用問卷調查探討新北市幼兒家長對此應用程式的簡易操作、實務功能、需求價值與使用滿意度之看法，自編「智慧托育應用軟體家長滿意度調查問卷」，涵蓋「易用性」、「實用性」、「顧客價值」與「顧客滿意度」四個層面；並運用結構方程模式分析問卷資料，檢定樣本資料與研究假設構面模型的適配度；統計分析指出，測量模式與結構模式皆具有合理品質。研究結果指出，新北市幼兒家長對智慧托育應用軟體的顧客滿意度受到易用性與顧客價值的正向影響，易用性與實用性亦正向影響顧客價值，意指幼兒家長關心智慧托育應用軟體的友善人機介面、實用教養價值與滿足親職需求之感受價值及滿意度。最後，研究者針對研究結果進行討論並提出未來研究建議。
    This study focused on the parents’ experience and satisfaction of the use of smart caring apps in New Taipei City. The researcher examined parents’ attitudes toward easily operation, practical functions, demand values, and usage satisfaction based on the APP for New Taipei City’s parents by survey. The attitudes questionnaire consisted of four factors, including ease of use, usefulness, customer value, and customer satisfaction. The sample data was analyzed through the structural equation modeling, and tested the model fitness between study data and hypothesis path via latent constructs from questionnaire. The statistics indicated the measurement model and structural model with the reasonable quality. The results showed that the customer satisfaction of the New Taipei City’s parents via smart caring APP is positively affected by the ease of use and customer value. Their attitudes towards ease of use and usefulness also positively influenced their perception of customer value, which meant that the parents considered friendly human-machine interface, practical applying value, and satisfied their caring and educating demands via smart caring APP. The researcher discussed the results and conducted future suggestions derived from this study.
    Relation: 教育與心理研究, 43(3), 29-65
    Data Type: article
    DOI 連結: https://doi.org/10.3966/102498852020094303002
    DOI: 10.3966/102498852020094303002
    Appears in Collections:[教育與心理研究 TSSCI] 期刊論文

    Files in This Item:

    File Description SizeFormat
    18.pdf21124KbAdobe PDF2137View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback