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    题名: Managing Change with the Support of Smart Technology: A Field Investigation of Ride-Hailing Services
    作者: 彭志宏
    Peng, Chih-Hung
    Kang, Lele
    Jiang, Qiqi
    Sia, Choon Ling
    Liang, Ting-Peng
    贡献者: 資管系
    关键词: Smart Services, Ride-Hailing Services, Smart Technology, Postadoption Behaviors, Openness to RHS Change, Mixed Data and Method
    日期: 2020-11
    上传时间: 2021-05-26 10:42:36 (UTC+8)
    摘要: With the support of smart technology, IT-enabled services have become “smart” and have progressively disrupted existing markets. Ride-hailing services (RHSs) are widely regarded as representative of these IT-enabled services. However, few studies on IT-enabled services investigate how the technological attributes of smart technology influence service performance in a continuously changing environment. We developed our research model according to Wixom and Todd’s model, the literature on change management, and the literature on information system postadoption behavior. We conducted a large-scale field study by surveying 380 drivers from major metropolises in mainland China and a post hoc qualitative interpretation to validate our model. We found that smart technological attributes of RHS systems (i.e., monitoring, control, advisory support, and responsive support) positively influence functionality and content quality, which in turn influence service quality. In addition, service quality positively influences drivers’ postadoption attitudes and behaviors, including openness to RHS change, job satisfaction, and continuous usage intentions. Our findings provide important theoretical and practical implications.
    關聯: Journal of the Association for Information Systems, Vol.21, No.6, pp.1594-1620
    数据类型: article
    DOI 連結: https://doi.org/10.17705/1jais.00647
    DOI: 10.17705/1jais.00647
    显示于类别:[資訊管理學系] 期刊論文

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