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    Title: 自費醫療後進者的策略行銷研究 —以 W眼科個案為例
    Research on Strategy Marketing of Self-financed Medical Latecomers -Case study of W eye center
    Authors: 林怡玲
    Lin, I-Ling
    Contributors: 邱志聖
    林怡玲
    Lin, I-Ling
    Keywords: 近視雷射
    自費診所
    眼科診所
    策略行銷
    Laser surgery
    Self-pay clinic
    Eye clinic
    Strategic marketing
    Date: 2021
    Issue Date: 2021-08-04 15:02:21 (UTC+8)
    Abstract: 在台灣醫療體系中,基層診所為數眾多,特別在眼科領域中,近六成比例皆屬基層診所,且其中95%以上為健保綜合診所。
    自健保推出之後,各家醫療診所的重點發展項目皆努力轉往推廣自費項目,除了得以不受健保總額上限的約束,也能透過提供更好的服務體驗來拉高診所營收與價格。其中近視雷射手術則是眼科推廣自費項目的主要重點項目之一。
    近視雷射手術自1993年由當時任職於台北長庚醫院的眼科醫師蔡瑞芳從美國引進雷射近視手術(LASIK)的儀器和技術到台灣後,曾經蔚為風潮,被譽為近視族群的福音。2012年,也就是10多年後,蔡瑞芳教授以不再為病人執行近視雷射手術,造成眼科業界一片譁然,自此每年手術量每況愈下,眼科自費推廣重點亦轉向為白內障手術。
    本個案以邱志聖教授(2020)策略行銷架構之理論基礎,來探討W眼科診所,如何以後進者之姿,挾集團綜效之優勢,來規劃並逐步降低其4C相關成本。同時也提供其後續策略行銷發展建議。
    In the entire medical system, there are a large number of primary clinics. Especially in the field of ophthalmology, nearly 60% are primary clinics, and more than 95% of them are health insurance polyclinics.
    Since the launch of National health insurance, the key development projects of various medical clinics have been working hard to promote self-funded projects. In addition to being free from the limitation of the total amount of health insurance, it can also provide a better service experience and increase clinic revenue and prices. Among them, laser surgery for myopia is one of the main key projects in ophthalmology to promote self-funded projects.
    Laser surgery for myopia has been popular since 2002 when Ray Jui-Fang Tsai, an ophthalmologist at Chang Gung Memorial Hospital in Taipei, introduced laser surgery (LA SIK) equipment and technology from the United States to Taiwan in 1993. It has been hailed in ophthalmology. In 2012, 17 years later, Professor Ray Jui-Fang Tsai stopped performing laser surgery for patients, causing an uproar in the ophthalmology industry. Since then, the amount of surgery has been deteriorating every year, and the focus of ophthalmology`s own expense promotion has turned to cataract surgery.
    This case uses the theoretical basis of Professor Jyh-Shen Chiou (2020) strategic marketing structure to discuss how W Eye private Clinic can plan and gradually reduce its 4C-related costs with the posture of a latecomer and the synergistic advantages of the group. At the same time, it also provides suggestions for its follow-up strategic marketing development.
    Reference: 中文文獻
    1. 大學光2020第三季法說報告(2020)。
    2. 邱志聖(2020),策略行銷分析:架構與實務應用第五版,智勝出版社,台北。
    3. 呂容蟬(2013),台灣眼科診所經營策略之探討,國立中正大學管理學院高階主管管理研究所碩士論文。
    4. 周芳宜(2009),以產品類型看市場行家的線上資訊搜尋動機與行為,國立交通大學傳播研究所碩士論文。
    5. 咸儀慈(2003),中小企業競爭優勢策略要素之探討-以信合美近視雷射中心為例,國立中山大學企業管理學系碩士論文。
    6. 藍新堯(2019),自費醫療整合行銷學,五南出版社,台北。

    網路資料
    1. 中央通訊社(Aug. 29,2009),Pollster波仕特線上市調:國人近視比例高,四成考慮接受雷射手術矯正視力,引述自Pollster波仕特線上市調,檢自: https://www.cna.com.tw/postwrite/Detail/36269.aspx#.YH1RcmczY2y ( Mar. 18, 2021)
    2.中央通訊社(Oct. 12, 2019),害怕近視雷射後遺症? 醫師建議Smart transPRK雷射手術零接觸不掀瓣,引述自東森新聞雲,檢自: https://www.cna.com.tw/postwrite/Detail/262308.aspx#.YH1SH2czY2x ( Mar. 18, 2021)
    3. 中華民國醫師公會全國聯合會,各縣市別醫療診所各科別醫師統計,2019年台灣執業醫師醫療機構統計,檢自: https://www.tma.tw/stats/index_NYearInfo.asp?/2019.html ( Mar. 15, 2021)
    4. 中華民國眼科醫學會,現況與展望,檢自: http://www.oph.org.tw/about/objectives.php (Mar. 12, 2021)
    5. 台中市政府衛生局醫事管理科(更新於110年11月18日),診所設立資訊包,檢自: https://www.health.taichung.gov.tw/26198/26327/26736/1027514/1092295/post ( Mar. 15, 2021)
    6. 全國法規資料庫(更新於民國109年12月1日),診所設置標準表,衛生福利部,檢自: https://www.mohw.gov.tw/dl-1367-687d1714-4569-4635-a3ce-ecb556a390b2.html ( Mar. 12, 2021)
    7. 好險在這裡,眼睛雷射手術要有特定原因即能獲得理賠。檢自:
    https://goodins.life/hai/26222/lasersurgery-ins ( Mar, 17, 2021)
    8. 好險在這裡,就醫五種自費狀況不要再以為用健保就好了,檢自: https://goodins.life/sasi/22697/5-atonesownexpense (Mar. 12, 2021)
    9. 林怡亭(Dec.11,2017),近視雷射不可逆五件事不可不知,健康醫療網,檢自: https://health.udn.com/health/story/5970/2867929 ( Mar. 18, 2021)。
    10. 財訊(民國110年3月15日),全台最大連鎖眼科集團,大學光搶下近視雷射 5 成商機,檢自: https://finance.technews.tw/2020/03/15/eyecenter-wins-50percent-of-myopic-laser-opportunities/ ( Mar. 18, 2021)。
    11. 媒體中心(Mar.6,2021),擺脫惡視力,不是人人都適合近視雷射手術,親子天下,檢自: https://www.parenting.com.tw/article/5088963 ( Mar. 17, 2021)。
    12. 陳君毅(Oct. 27, 2020),5年後可能99%國人有近視!蔡司正式設台灣辦公室,要用兩大策略解決視力危機,數位時代,檢自: https://www.bnext.com.tw/article/59800/zesis-taiwan-2020 ( Mar. 18, 2021)
    13. 楊雅馨、黃靜宜(Jan.19,2019),雷射近視手術疑慮多?問題一次釐清,全民健康基金會,檢自: https://www.twhealth.org.tw/journalView.php?cat=47&sid=786&page=1 ( Mar. 18, 2021)。
    14. 劉靜君(Oct.26,2020),台灣10人9近視 定期驗光保視力,經濟日報,檢自(Apr. 28, 2021)
    15. 蔡瑞芳封刀事件(Aug. 20,2012),出處:聯合晚報,由百度百科彙整,檢自:
    https://baike.baidu.com/item/%E8%94%A1%E7%91%9E%E8%8A%B3%E2%80%9C%E5%B0%81%E5%88%80%E2%80%9D%E4%BA%8B%E4%BB%B6 (Mar.16,2021)
    16. 廖育偲(May. 25, 2020),營運樂觀 大學光 泰博股漲,工商時報,檢自:
    https://ctee.com.tw/news/warrant/274056.html ( Mar. 18, 2021)
    17. 國家發展委員會(May.26,2020),診所科別統計,政府資料開放平台,檢自: https://data.gov.tw/dataset/6477 ( Mar. 12, 2021)。
    18. 衛生福利部統計處(更新於民國110年3月15日),專科醫師核准給證人數,衛生福利部,檢自: https://dep.mohw.gov.tw/dos/cp-1728-2923-113.html ( Mar. 12, 2021)。
    19. 醫療廣告管理專區(106年11月1日更新),衛生福利部醫事司,檢自: https://dep.mohw.gov.tw/DOMA/cp-2708-38120-106.html (Mar. 12, 2021)

    各醫療院所官網
    1. 大學眼科,檢自: https://www.eyedoctor.com.tw/ (Mar.16,2021)
    2. 大愛眼科,檢自: https://www.dr-eye.com.tw/about (Mar.16,2021)
    3. 中國醫藥大學附設醫院,眼科醫學中心科室介紹,檢自: https://www.cmuh.cmu.edu.tw/Department/Detail?depid=75 (Mar.16,2021)
    4. 台大醫院,眼科部簡介,檢自: https://www.ntuh.gov.tw/OPH/Fpage.action?muid=1&fid=231 (Mar. 12, 2021)
    5. 信合美眼科,檢自:http://www.hsinhomei.com.tw/ (Mar.16,2021)
    6. 長庚紀念醫院,眼科部簡介,檢自: https://www.cgmh.org.tw/tw/Systems/BranchInfo/3/43400/ (Mar.16,2021)
    7. 諾貝爾眼科,檢自:
    https://www.nobeleye.com.tw/?gclid=Cj0KCQjw9_mDBhCGARIsAN3PaFMY8MAzfzcaoSDPZkcYSvX_CnQ9gceynWSQGLru6UrVHcEqleneIF8aAk7WEALw_wcB (Mar.16,2021)
    8. 臺北市立聯合醫院,眼科介紹,檢自:
    https://tpech.gov.taipei/mp109141/News_Content.aspx?n=E300A23783C43640&sms=A9050FF025E37545&s=0FAC949F73F45375 (Mar.16,2021)

    英文文獻
    1. Blau, Peter (1964). Exchange and Power in Social Life. New Brunswick, NJ: John Wiley & Sons, Inc. p. 17. ISBN 978-0-88738-628-2.
    2. Darby, M. R.& Karni, E. (1973). Free competition and the optimal amount of fraud. Journal of law and economics, 16, 67–86.
    3. Ford, G. T., Smith D. B. & Swasy, J. L. (1990). Consumer skepticism of advertising claims: testing hypotheses from economics of information. Journal of consumer research, 16, 433–441.
    4. Klein, L. R. (1998). Evaluating the potential of interactive media through a new lens: Search versus experience goods. Journal of business research, 41, 196-203.
    5. Nelson, P.(1970). Information and Consumer behavior. Journal of political economy, 78(20), 311-329.
    6. Nelson, P. (1974). Advertising as information, Journal of political economy, 81(4), 729-754.
    7. Nisbett, Richard E.; Wilson, Timothy D. (1977). "The halo effect: Evidence for unconscious alteration of judgments". Journal of Personality and Social Psychology. 35
    8. Porter, Michael E.(1980), Competitive Strategy: Techniques for Analyzing Industries and Competitor, New York: The Free Press.
    9. Reichheld, Frederick F. (December 2003). "One Number You Need to Grow". Harvard Business Review.
    Description: 碩士
    國立政治大學
    經營管理碩士學程(EMBA)
    108932062
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0108932062
    Data Type: thesis
    DOI: 10.6814/NCCU202100652
    Appears in Collections:[經營管理碩士學程EMBA] 學位論文

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