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| Title: | 聊天機器人機制融入英語數位學習之整合型科技接受模型分析
UTAUT Model for Evaluating the use of Chatbots in EFL Learning |
| Authors: | 周詩雅
Chou, Shih-Ya |
| Contributors: | 陳聖智
蔡欣叡
Chen, Sheng-Chih
Tsai, Hsin-Ruey
周詩雅
Chou, Shih-Ya |
| Keywords: | 聊天機器人
使用者體驗
英語學習
素養
整合型科技接收模型
Chatbots
User experience
English learning
Literacy
Unified Theory of Acceptance and Use of Technology |
| Date: | 2021 |
| Issue Date: | 2021-12-01 14:47:10 (UTC+8) |
| Abstract: | 隨著數位學習時代的進步，資訊科技融入教學逐漸趨於成熟且多元，透過網際網路在平台中提供使用者各種交流與互動，為資訊分享達到聯繫、學習的目的。學習方式的改變，不再局限於傳統的課程講述而是與生活接軌，學習者為學習中心的教學方式，也為當今教育改革的主軸。這也顯示隨著知識經濟下與後疫情時代數位服務的需求增加，在創新科技推動模式從「技術導向」轉為重視「需求導向」，面對未來環境中借重科技學習的趨勢，以及對於新媒介科技使用，所需要建立的關鍵核心素養為之重要。
近年來AI機器學習、自然語言處理的進步，自科技大廠紛紛宣布開放Chatbot API後，已發展出不同的應用，教育型聊天機器人在教育界中作為學習者在娛樂、語言學習、及教學上的工具，已有實際案例，卻缺乏相關文獻以了解背後之歸因。因此本研究旨在探討數位工具導入英語數位學習之應用，應用聊天機器人之多媒體形式互動的學習歷程，了解學習過程中的自我學習的態度與動機，以期能對學習者有利與幫助學習。研究透過使用者測試、訪談、分析回饋，納入互動相關概念，也利用問卷調查班級學生共29位，與2位專家進行半結構式訪談，並搜集7位學習者的使用者訪談回饋與觀察後，整理出實際使用行為與回饋。
研究結果發現，數位工具導入英語數位學習之應用對使用者行為與回饋上有正向的影響，而分群為高低成就學生，兩者間在系統特性上都一致認同聊天機器人具有互動性，而差異在於學習高成就的學習者較重視系統特性的持續性與反覆性，學習低成就的學習者則是重視系統特性的鼓勵與回應。而在教材特性回饋上，學習者會因為與生活的想像連結、課外補充而加以使用；最後學習者認為使用聊天機器人更能夠完成複習跟精進英語，進一步加強學習與補充課外知識為之重要。
With the advancement of the digital learning era, the integration of information technology into teaching has gradually become more mature and diversified. Through the Internet, various exchanges and interactions are provided on the platform for users to communicate and learn information sharing. The changes in learning methods are no longer limited to traditional curriculum narration but are in line with life. The learner-centered teaching method is also the main axis of today`s education reform. This also shows that with the increasing demand for digital services in the knowledge economy and in the post-epidemic era, the mode of promoting innovation and technology has shifted from “technology-oriented” to “demand-oriented”. The key core qualities that need to be established for the use of media technology are important.
In recent years, the advancement of AI machine learning and natural language processing has developed different applications since major technology companies announced the opening of the Chatbot API. Educational chatbots are used as learners in the education industry in entertainment, language learning, and teaching. There are actual cases, but there is a lack of relevant literature to understand the underlying attribution. Therefore, this research aims to explore the application of digital tools into English digital learning, and the interactive learning process of using the multimedia form of chatbots to understand the attitude and motivation of self-learning in the learning process, to be beneficial to learners and help to learn. Through user testing, interviews, and analysis of feedback, the research incorporates interactive concepts. It also uses questionnaires to survey a total of 26 students in the class, conducts semi-structured interviews with experts, and collects user interview feedback and observations from 7 learners. Show actual user behavior and effectiveness.
The results of the study found that the introduction of digital tools into the application of English digital learning has a positive impact on user behavior and feedback, and the groups are divided into high and low achievement students. Both of them agree that chat robots are interactive in terms of system characteristics, but there are differences. It is that learners with high achievements pay more attention to the continuity and repetition of system characteristics, while learners with low achievements pay more attention to the encouragement and response of system characteristics. In terms of feedback on the characteristics of textbooks, learners will use them because they are connected to their imaginations in life and supplementary extracurricular. In the end, learners think that using chat robots can better complete reviews and improve English, and it is important to further strengthen learning and supplement extracurricular knowledge. |
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| Description: | 碩士
國立政治大學
數位內容碩士學位學程
108462010 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0108462010 |
| Data Type: | thesis |
| DOI: | 10.6814/NCCU202101714 |
| Appears in Collections: | [數位內容碩士學位學程] 學位論文
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| 201001.pdf | | 24793Kb | Adobe PDF2 | 1 | View/Open |
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