政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/140351

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政大機構典藏 > 商學院 > 資訊管理學系 > 期刊論文 > Item 140.119/140351

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/140351

Title:	The Privacy Victim Experience of SoLoMo Services: Impact on Trust, Service Quality and Privacy Concerns
Authors:	楊亨利 Yang, Heng-Li 林仁祥 Lin, Ren-Xiang
Contributors:	資管系
Keywords:	Privacy victim experience;Privacy regulation theory;Multidimensional developmental theory of privacy;Scenario-based experiment;SoLoMo services
Date:	2021-11
Issue Date:	2022-06-23 09:51:36 (UTC+8)
Abstract:	Social-local-mobile (SoLoMo) service integrates social network services and location-based services via mobile devices to fulfill user requirements. However, while using SoLoMo services, users need to disclose personal information. The potential consequences to the users, when such sensitive information is exposed in different scenarios, are ambiguous. In this study, privacy regulation theory and multidimensional developmental theory of privacy were applied, and scenario-based experiments were conducted to understand the users’ trust, service quality, and privacy concerns. The results reveal that the experiences of victims of privacy leaks or social embarrassment would lead to decreased trust and service quality, and heighten privacy concerns.
Relation:	Service Business, 15(4), 725-755
Data Type:	article
DOI 連結:	https://doi.org/10.1007/s11628-021-00464-7
DOI:	10.1007/s11628-021-00464-7
Appears in Collections:	[資訊管理學系] 期刊論文

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