Loading...
|
Please use this identifier to cite or link to this item:
https://nccur.lib.nccu.edu.tw/handle/140.119/153168
|
| Title: | 建構使用者體驗策略生態系統模式：以產業菁英招聘之關鍵情境為例
Constructing the Ecosystem Model of User Experience Strategy: The Cases from the Key Context of Industrial Elite Recruitment |
| Authors: | 莊凱如
Chuang, Kai Ju |
| Contributors: | 洪為璽
季延平
Hung, Wei-Hsi
Chi, Yan-Ping
莊凱如
Chuang, Kai Ju |
| Keywords: | 使用者體驗策略
使用者體驗設計
客戶體驗管理
產業菁英招聘
商業生態系統
User Experience Strategy
User Experience Design
Customer Experience Management
Industrial Elite Recruitment
Business Ecosystem |
| Date: | 2024 |
| Issue Date: | 2024-09-04 14:07:21 (UTC+8) |
| Abstract: | 鑑於當前數位科技應用、互聯網普及商業數位轉型的時代趨勢下，品牌組織越來越重視發展使用者體驗策略（User Experience Strategy,簡稱UX策略)，將使用者體驗(User Experience, UX)概念化為一種獨特的經濟產品，從而設計出轉型的商業模式，並創造引人入勝的使用者體驗旅程。為了有效實踐使用者體驗策略，品牌組織高階管理層的菁英人才須深刻體悟使用者體驗的價值與經營方式，因此，菁英人才品牌組織創新的關鍵資源，也是品牌組織因應環境挑戰與實踐長期永續經營的致勝關鍵。
本研究綜觀當今美國的使用者體驗策略產業，各品牌組織的高階管理層菁英人才招聘的關鍵情境，以觀察其商業布局與決策資訊。本研究依據紮根理論法(Grounded Theory)，於全球最大的職涯媒合平台Indeed. Com蒐集美國品牌組織的菁英人才招聘徵選資訊；採用多重案例與橫向資料蒐集與分析（總共112筆人才招聘的決策資訊、橫跨44個產業）。本研究分析並歸納出13項範疇，並且建構理論模型「使用者體驗策略生態系統模式-產業菁英招聘之關鍵情境」以及五大維度及其核心概念，以闡述當今豐富而多樣化領域且數量可觀的品牌組織群體在產業界實踐使用者體驗策略的核心思維、商業布局、產業現況以及分析當今使用者體驗策略產業創新發展的趨勢；並且進一步依據前述研究結果提出「使用者體驗策略價值鏈商業生態系統模型」，從微觀的品牌組織高階管理層菁英人才招聘職務資訊到宏觀的產業生態系統發展的角度，完整分析當今品牌組織實踐使用者體驗策略的商業生態系統之永續經營藍圖。
In light of the current trends in digital technology applications and the widespread adoption of the internet, which are driving business digital transformation, brand organizations are increasingly focusing on developing User Experience Strategy (UX Strategy). This approach conceptualizes User Experience (UX) as a distinct economic product, leading to the design of transformative business models and the creation of engaging and compelling user experience journeys. Thus, the elite senior management within brand organizations must possess a profound understanding of the value and management of user experience in order to effectively implement user experience strategies. Consequently, these elite talents are a critical resource for innovation and a decisive factor in enabling brand organizations to tackle environmental challenges and achieve long-term sustainability.
This study provides a comprehensive overview of the user experience strategy industry in the United States, focusing on the critical scenarios of elite talent recruitment within senior management of brand organizations, in order to observe their business layout and decision-making information. This study adopts grounded theory methodology to collect elite talent recruitment information from American brand organizations on Indeed.com (the largest career matching platform on the world). Utilizing a multiple-case approach and cross-sectional data collection, a total of 112 recruitment decision data points across 44 industries were analyzed. This study analyzes and synthesizes thirteen categories to develop the theoretical model "User Experience Strategy Ecosystem Model: Critical Scenarios in Industry Elite Recruitment," encompassing five dimensions and the five core concepts.
This study delves into the core concepts, business strategies, current industry landscape, and development trends of the diverse and numerous brand organizations practicing user experience strategies today. Furthermore, based on the aforementioned research findings, this study proposes a "User Experience Strategy Value Chain Business Ecosystem Model." This model offers a complete description of the sustainable business ecosystem blueprint for contemporary brand organizations, ranging from the micro-level perspective of elite talent recruitment within brand organizations to the macro-level view of industry ecosystem development. |
| Reference: | 一、英文文獻
Alexander, A., Kumar, M., & Walker, H. (2018). A decision theory perspective on complexity in performance measurement and management. International Journal of Operations & Production Management, 38(11), 2214-2244.
Ayres, P. G. (2012). Shaping ecology: The life of arthur tansley. John Wiley & Sons Inc. https://doi.org/10.1002/9781118290927
Azmi, F. T. (2011). Strategic human resource management and its linkage with HRM effectiveness and organizational performance: Evidence from India. The International Journal of Human Resource Management, 22(18), 3888–3912.
Azmi, F. T. (2019). Preface. Strategic human resource management (pp. xv–xviii).
Bagga, T., & Srivastava, S. (2014). SHRM: Alignment of HR function with business strategy. Strategic HR Review, 13(4), 207–209.
Barbieri, K. (2005). The mall is dropping the ball. Amusement Business, 118(1), 52-53.
Berry, L. L. (1980). Services marketing is different. Business, 30(3), 24-29.
Berry, L. L., Carbone, L. P., & Haeckel, S. H. (2002). Managing the total customer experience. MIT Sloan Management Review, 43(3), 85–89.
Bettis, R. A., & Prahalad, C. K. (1995). The dominant logic: Retrospective and extension. Strategic Management Journal, 16(1), 5–14.
Birks, D. F., Fernandez, W., Levina, N., & Nasirin, S. (2013). Grounded theory method in information systems research: Its nature, diversity and opportunities. European Journal of Information Systems, 22(1), 1-8.
Bohlander, G. W., & Snell, S. A. (2004). Managing human resources. Thomson South-Western.
Bonneton, D., Festing, M., & Muratbekova-Touron, M. (2020). Exclusive talent management: Unveiling the mechanisms of the construction of an elite community. European Management Review, 17(4), 993-1013.
Böhm, A. (2004). Theoretical coding: Text analysis in grounded theory. In U. Flick, E. V. Kardorff, & I. Steinke (Eds.), A companion to qualitative research (1st ed.). 270-275. SAGE Publications.
Boudreau, J. W., & Ramstad, P. M. (2007). Beyond HR: The new science of human capital. Harvard Business School Press.
Brown, T. (2008). Design thinking. Harvard Business Review, 86(6), 84–92.
Butler, J. E., Ferris, G. R., & Napier, N. K. (1991). Strategy and human resources management (2nd ed.). South-Western Pub.
Carbone, L. P., & Haeckel, S. H. (1994). Engineering customer experiences. Marketing Management, 3(3), 8.
Charmaz, K. (2014). Constructing grounded theory (2nd ed.). SAGE Publications.
Choo, C. W. (1991). Toward an information model of organizations. The Canadian Journal of Information Science, 16(3), 32-62.
Choo, C. W. (1995). Information management for the intelligent organization: The art of scanning the environment. Information Today, Inc.
Choo, C. W. (1998). The knowing organization: How organizations use information to construct meaning, create knowledge, and make decisions. Oxford University Press.
Chuang, K. J., & Hung, W. H. (2024). Exploring the integration of competitive advantage in innovative organizations: User experience strategy and strategic human resource management. International Conference on Electronic Commerce (ICEC 2024). Seoul, Korea.
Collings, D. G., & Scullion, H. (2009). Global staffing. International Journal of Human Resource Management, 20(6), 1249-1272.
Corbin, J. M., & Strauss, A. L. (1990). Grounded theory research: Procedures, canons, and evaluative criteria. Qualitative Sociology, 13(1), 3-21.
Corbin, J. M., & Strauss, A. L. (2014). Basics of qualitative research: Techniques and procedures for developing grounded theory (4th ed.). SAGE Publications.
Csikszentmihalyi, M. (1990). The psychology of optimal experience. Harper & Row,
Dagg, J. L. (2007). Arthur G. Tansley’s “new psychology” and its relation to ecology. Web Ecology, 7, 27–34. https://doi.org/10.5194/we-7-27-2007
Demirbag, M., Tatoglu, E., Wood, G., Glaister, A. J., Zaim, S., & Nair, S. R. (2024). Building higher value-added firm practices in challenging contexts: Formal networks and talent management in Turkey. Human Relations, 0(0).
Dujin, A., Grissler, C., & Horstkotter, D. (2014). Think act Industry 4.0 - The new industrial revolution: How Europe will succeed. Roland Berger Strategy Consultants.
Eaves, Y. D. (2001). A synthesis technique for grounded theory data analysis. Journal of Advanced Nursing, 35(5), 654-663.
Eriksson, M., & Ferwerda, B. (2019). Towards a user experience framework for business intelligence. Journal of Computer Information Systems, 61(5), 428–437. https://doi.org/10.1080/08874417.2019.1693936
Farndale, E., Scullion, H., & Sparrow, P. (2010). The role of the corporate human resource function in global talent management. Journal of World Business, 45(2), 161-168.
Farrell, S. (2017). UX research cheat sheet. https://www.nngroup.com/articles/ ux-research-cheat-sheet/
Follett, J. (2005). About UX matters. http://www.uxmatters.com./aboutus/
French, S. (2013). Cynefin, statistics and decision analysis. The Journal of the Operational Research Society, 64(4), 547-561.
Friedman, B., & Hendry, D. G. (2019). Value sensitive design: Shaping technology with moral imagination. Des Cult, 12(1), 109-111.
Füller, J. (2010). Refining virtual co-creation from a consumer perspective. California Management Review, 52(2), 98-122.
Garrett, J. J. (2011). The elements of user experience: user-centered design for the web and beyond (2nd ed.). New Riders.
Gehrke, L., Kühnm, A. T., Rule, D., Moore, P., Bellmann, C., Siemes, S., & Standley, M. (2015). Industry 4.0: A discussion of qualifications and skills in the factory of the future—A German and American perspective. VDI, The Association of German Engineers.
Gentile, C., Spiller, N., & Noci, G. (2007). How to sustain the customer experience: An overview of experience components that co-create value with the customer. European Management Journal, 25(5), 395–410.
Gilmore, J. H., & Pine, B. J. II. (1997). Beyond goods and services. Strategy & Leadership, 25(3), 10-17.
Glaser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory: Strategies for qualitative research (pp. 1-20). Aldine Publishing Co.
Glaser, B. G. (1978). Theoretical sensitivity. Mill Valley, CA: The Sociology Press.
Glaser, B. G. (2002). Constructivist grounded theory?. Forum Qualitative Sozialforschung Forum: Qualitative Social Research, 3(3).
Glaser, B. G., & Holton, J. (2004). Remodeling grounded theory. Forum: Qualitative Social Research, 5(2), 4.
Greene, W. E., Walls, G. D., & Schrest, L. J. (1994). Internal marketing: The key to external marketing success. Journal of Services Marketing, 8(4), 5-13.
Grinin, V. P., Semenov, A. O., Barsunova, O. Y., & Sergeev, S. G. (2019). Variable circumstellar extinction in UX Ori stars of late spectral types: V695 Per. Astrophysics, 62(1), 41–47. https://doi.org/10.1007/s10511-019-09562-x
Grönroos, C. (1983). Innovative marketing strategies and organization structures for service firms. In L. L. Berry, G. L. Shostack, & G. D. Upah (Eds.), Emerging perspectives on services marketing (pp. 9-21). American Marketing Association.
Guion, R. M., & Gibson, W. M. (1988). Personnel selection and placement. Annual Review of Psychology, 39, 349-374.
Hancock, P. A., Pepe, A. A., & Murphy, L. L. (2005). Hedonomics: The power of positive and pleasurable Ergonomics. Ergonomics in Design: The Quarterly of Human Factors Applications, 13(1), 8-14.
Hassenzahl, M., & Tractinsky, N. (2006). User Experience: A research agenda. Behaviour & Information Technology, 25(2), 91–97.
Hecklaua, F., Galeitzkea, M., Flachsa, S., & Kohlb, H. (2016). Holistic approach for human resource management in Industry 4.0. Procedia CIRP, 54, 1-6.
Herington, C., Dadich, A., Fulop, L., Ditton, M., Campbell, S., Curry, J., & Smyth, A. (2015). Finding brilliance using positive organizational scholarship in healthcare. Journal of Health Organization and Management, 29(6), 750–777.
Hill, A. V., Collier, D. A., Froehle, C. M., Goodale, J. C., Metters, R. D., & Verma, R. (2002). Research opportunities in service process design. Journal of Operations Management, 20(2), 189–202.
Hillmann, C. (2021). The rise of UX and how it drives XR user adoption. In L. P. Apress (Ed.), UX for XR (pp. 73–116).
Hokkanen, L., Kuusinen, K., & Väänänen, K. (2015). Early product design in startups: Towards a UX Strategy. In P. Abrahamsson, L. Corral, M. Oivo, & B. Russo (Eds.), Product-focused software process improvement: PROFES 2015 (Vol. 9459, pp. 273-285). Springer. https://doi.org/10.1007/978-3-319-26844-6_16
Holloway, I., & Wheeler, S. (2002). Qualitative research in nursing (2nd ed.). Blackwell.
Iansiti, M., & Levien, R. (2004 a). Strategy as ecology. Harvard Business Review, 82(3), 68–126. https://hbr.org/2004/03/strategy-as-ecology
Iansiti, M., & Levien, R. (2004b). The keystone advantage: What the new dynamics of business ecosystems mean or strategy, innovation, and sustainability. Harvard Business School Press.
Ibrahim, M., & Wee, N. (2002). The importance of the entertainment in the shopping centre experience: Evidence from Singapore. Journal of Real Estate Portfolio Management, 8(3), 239-254.
International Standards Organization. (2010). Ergonomics of human-system interaction-part 210: human centred design for interactive systems (ISO 9241-210). https://www.iso.org/obp/ui/#iso:std:iso:9241:-210:ed-1:v1:en
Jones, R., & Noble, G. (2007). Grounded theory and management research: A lack of integrity? Qualitative Research in Organizations and Management: An International Journal, 2(2), 84-103.
Jooste, C., Biljon, J. V., & Botha, A. (2018). A conceptual framework representing the user experience for business intelligence front-ends. Proceedings of the 2018 International Conference on Advances in Big Data, Computing and Data Communication Systems (icABCD), Durban, South Africa.
Kalantari, B. (2010). Herbert A. Simon on making decisions: Enduring insights and bounded rationality. Journal of Management History, 16(4), 2509–520. https://doi.org/10.1108/17511341011073988
Kale, S. H., Pentecost, R. D., & Zlatevska, N. (2010). Designing and delivering compelling experiences: Insights from the 2008 Democratic National Convention. International Journal of Event and Festival Management, 1(2), 148-159. https://doi.org/10.1108/17852951011056928
Kandampully, J., Zhang, T., & Jaakkola, E. (2018). Customer experience management in hospitality: A literature synthesis, new understanding and research agenda. International Journal of Contemporary Hospitality Management, 30(1), 21–56. https://doi.org/10.1108/IJCHM-10-2015-0549
Kavanagh Webb, K., Rhodes, T., Cook, E., Andresen, C., & Russell, R. (2016). Our experience with user experience: Exploring staffing configurations to conduct UX in an academic library. Journal of Library Administration, 56(7), 757–776.
Kim, C. K., & Scullion, H. (2011). Exploring the links between corporate social responsibility and global talent management: A comparative study of the UK and Korea. European Journal of International Management, 5(5), 501-523. https://doi.org/10.1504/EJIM.2011.042176
Lasi, H., Fettke, P., Kemper, H., Feld, T., & Hoffmann, M. (2014). Industry 4.0. Business & Information Systems Engineering, 6(4), 239-242.
Leng, J., Sha, W., Wang, B., Zheng, P., Zhuang, C., Liu, Q., Wuest, T., Mourtzis, D., & Wang, L. (2022). Industry 5.0: Prospect and retrospect. Journal of Manufacturing Systems, 65, 279-295. https://doi.org/10.1016/j.jmsy.2022.09.017
Levy, J. (2016). UX strategy: How to devise innovative digital products that people want. O'Reilly Media, Inc.
Liikkanen, L. A. (2016). UX Strategy as a kick-starter for design transformation in an engineering company. CHI '16: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, San Jose California, USA. https://doi.org/10.1145/2851581.2851590
Liu, W., Lee, K.-P., Gray, C. M., Toombs, A. L., Chen, K.-H., & Leifer, L. (2021). Transdisciplinary teaching and learning in UX design: A program review and AR case studies. Applied Sciences, 11(22), 10648.
Loo, T. (2014). What is UX strategy? UX Brighton. http://www.slideshare.net/mrtimothyloo/what-is-ux-strategy-tim-loo-uxbrighton
Mao, C.-K., & Cheng, H.-C. (2009). A review and proposition on the conceptual framework of management decision. Journal of Management & Systems, 16(2), 131–155.
McColl-Kennedy, J. R., Cheung, L., & Ferrier, E. (2015). Co-creating service experience practices. Journal of Service Management, 26(2), 249-275.
McDonnell, A. (2011). Still fighting the ‘war for talent’? Bridging the science versus practice gap. Journal of Business and Psychology, 26(2), 169-173.
Melbourne, B. (2011). The difference between a UX designer and UI developer. http://asinthecity.com/2011/11/10/the-difference-between-a-ux-designer-and-ui-developer/
Mellahi, K., & Collings, D. G. (2010). The barriers to effective global talent management: The example of corporate elites in MNEs. Journal of World Business, 45(2), 143-149.
Meyer, C., & Schwager, A. (2007). Understanding customer experience. Harvard Business Review, 85, 137.
Miles, R. E., & Snow, C. C. (1984). Designing strategic human resources systems. Organizational Dynamics, 13(1), 36–52.
Moore, J. F. (1993). Predators and prey: A new ecology of competition. Harvard Business Review, 71(3), 75–86.
Moore, J. (1996). The death of competition: Leadership and strategy in the age of business ecosystems. Harper Business.
Moritz, S. (2005). Service design: Practical access to an evolving field. Köln International School of Design.
Morse, J. M. (1994). Designing funded qualitative research. In N. K. Denzin & Y. S. Lincoln (Eds.), Handbook of qualitative research (pp. 220-235). SAGE Publications.
Nahavandi, S. (2019). Industry 5.0—A human-centric solution. Sustainability, 11(16), 4371. https://doi.org/10.3390/su11164371
Neumann, W. P., Winkelhaus, S., Grosse, E. H., & Glock, C. H. (2021). Industry 4.0 and the human factor – A systems framework and analysis methodology for successful development. International Journal of Production Economics, 233, 107992. https://doi.org/10.1016/j.ijpe.2020.107992
Nielsen, S., Ordoñez, R., Skov, M. B., & Jochum, E. (2023). Strategies for strengthening UX competencies and cultivating corporate UX in a large organisation developing robots. Behaviour & Information Technology, 43(9), 1769-1797. https://doi.org/10.1080/0144929X.2023.2227284
NNgroup. (2016). Don Norman: The term "UX" [Video]. YouTube. https://www.youtube.com/watch?v=9BdtGjoIN4E#action=share
Norman, D., Miller, J., & Henderson, A. (1995). What you see, some of what's in the future, and how we go about doing it: HI at Apple computer. Conference Companion on Human Factors in Computing Systems, Boston Massachusetts, USA.
Norman, D., & Nielsen, J. (1998). The definition of user experience (UX). https://www.nngroup.com/articles/definition-user-experience/
Oxford Economics. (2012). Global talent 2021: How the new geography of talent will transform human resource strategies. Oxford Economics.
Pandey, S., & Srivastava, S. (2014). Data driven enterprise UX: A case study of Enterprise Management Systems. In S. Yamamoto (Ed.), Human interface and the management of information: Information and knowledge in applications and services, (pp. 205-216). Springer.
Pandit, N. R. (1996). The creation of theory: A recent application of the Grounded theory method. The Qualitative Report, 2(4), 1-15.
Park, J., Han, S. H., Kim, H. K., Oh, S., & Moon, H. (2013). Modeling user experience: A case study on a mobile device. International Journal of Industrial Ergonomics, 43(2), 187–196. https://doi.org/10.1016/j.ergon.2013.01.005
Patrício, L., Fisk, R. P., Cunha, J. F., & Constantine, L. (2011). Multilevel service design: From customer value constellation to service experience blueprinting. Journal of Service Research, 14(2), 180–200.
Patrício, L., Fisk, R. P., & Cunha, J. (2008). Designing multi-interface service experiences: The service experience blueprint. Journal of Service Research, 10(4), 318–334.
Pelrine, J. (2011). On understanding software agility: A social complexity point of view. Emergence: Complexity and Organization, 13(1/2), 26–37.
Peltonen, T. (2016). Rational modern organization theory. Critical Management Studies, 18, 91–122. https://doi.org/10.1108/S2059-65612016013
Pennington, B., Chapman, S., Fry, A., Deschenes, A., & McDonald, C. G. (2016). Strategies to improve the user experience. Serials Review, 42(1), 47–58. https://doi.org/10.1080/00987913.2016.1140614
Pine, B. J. II, & Gilmore, J. H. (1998). Welcome to the experience economy. Harvard Business Review, 76(4), 97-105.
Pine, B. J. II, & Gilmore, J. H. (2016). Integrating experiences into your business model: Five approaches. Strategy & Leadership, 44(1), 3-10.
Prahalad, C. K., & Bettis, R. A. (1986). The dominant logic: A new linkage between diversity and performance. Strategic Management Journal, 7(6), pp.485–501. https://doi.org/10.1002/smj.4250070602
PricewaterhouseCoopers. (2008). The 11th annual global CEO survey. PricewaterhouseCoopers.
Rafiq, M., & Ahmed, P. K. (2000). Advances in the internal marketing concept: Definition, synthesis, and extension. Journal of Services Marketing, 14(6), 449-462.
Reynolds, A. (2014). What the UX! User experience strategy. https://uxfactor. wordpress.com/tag/ux-strategy
Reynolds, A. (2015). UX Strategy Part II – Where does UX fit in and who does it belong to? https://uxfactor.wordpress.com/ tag/ux-strategy
Rosenzweig, E. (2015). Successful user experience: Strategies and roadmaps. Elsevier Science & Technology Books.
Roth, A. V., & Menor, L. J. (2003). Insights into service operations management: A research agenda. Production and Operations Management, 12(2), 145–164.
Saffer, D. (2009). Designing for interaction: Creating innovative applications and devices. New Riders.
Schmitt, B. (1999). Experiential marketing. Journal of Marketing Management, 15(1–3), 53–67. https://doi.org/10.1362/026725799784870496
Schmitt, B. (2010). Customer experience management: A revolutionary approach to connecting with your customers. John Wiley & Sons.
Schmitt, B., & Zarantonello, L. (2013). Consumer experience and experiential marketing: A critical review. In N. K. Malhotra (Ed.), Review of marketing research (pp. 25–61). Emerald Group Publishing Limited.
Schuler, R. S. (1992). Strategic human resources management: Linking the people with the strategic needs of the business. Organizational Dynamics, 21(1), 18–32. https://doi.org/10.1016/0090-2616(92)90083-Y
Schuler, R. S. (2000). The internationalization of human resource management. Journal of International Management, 6(3), 239–260.
Schwartz, H. (2002). Herbert Simon and behavioral economics. Journal of Socio Economics, 31(3), 181–189
Schwarz, A., & Jax, K. (2011). Ecology revisited: Reflecting on concepts, advancing science. Springer Science & Business Media.
Scullion, H., Collings, D. G., & Caligiuri, P. (2010). Global talent management. Journal of World Business, 45(2), 105-108.
Scullion, H., & Collings, D. G. (2011). Global talent management. Routledge.
Shaw, C., & Ivens, J. (2005). Building great customer experiences. Palgrave Macmillan.
Shin, Y., Im, C., Oh, H., & Kim, J. (2017). Design for experience innovation: Understanding user experience in new product development. Behaviour & Information Technology, 36(12), 1218–1234.
Simon, H. A. (1947). Administrative behavior: A study of decision-making processes in administrative organization. Macmillan. https://doi.org/10.1037/0001-0000
Simon, H. A. (1960). The new science of management decision (1st ed.). Harper & Row.
Simon, H. A. (1976). Administrative behavior: A study of decision-making processes in administrative organizations (3rd ed.). The Free Press.
Simon, H. A. (1977). The new science of management decision. Prentice Hall.
Sipos, N., Bányai, E., & Venczel‐Szakó, T. (2024). An international empirical study on the relationship between decision‐making information complexity and resource‐based view in small and medium‐sized enterprises. Systems Research and Behavioral Science, 41(3), 453–470. https://doi.org/10.1002/sres.2988
Sit, J., Merrilees, W., & Birch, D. (2003). Entertainment seeking shopping center patrons: The missing segments. International Journal of Retail & Distribution Management, 31(2), 80-94.
Snowden, D. (2002). Complex acts of knowing: Paradox and descriptive self-awareness. Journal of Knowledge Management, 6(2), 100-111.
Snowden, D., & Boone, M. (2007). A leader’s framework for decision making. Harvard Business Review, 85(11), 68-78.
Strauss, A. L. (1987). Qualitative analysis for social scientists (pp. 55-81). Cambridge University Press.
Strauss, A. L., & Corbin, J. M. (1990). Basics of qualitative research: Grounded Theory procedures and techniques (1st ed.). SAGE Publications.
Strauss, A. L., & Corbin, J. M. (1994). Grounded theory methodology: An overview. In N. K. Denzin & Y. S. Lincoln (Eds.), Handbook of qualitative research (pp. 273-285). Thousand Oaks, CA: Sage.
Strauss, A. L., & Corbin, J. M. (1998). Basics of qualitative research: Techniques and procedures for developing grounded theory. Sage.
Stuart, F. I., & Tax, S. (2004). Toward an integrative approach to designing service experiences: Lessons learned from the theatre. Journal of Operations Management, 22(6), 609–627. https://doi.org/10.1016/j.jom.2004.07.002
Szerb, L., Rideg, A., Kruzslicz, F., Márkus, G., Lukovszki, L., Krabatné Fehér, Z., Hornyák, M., & Horváth, K. (2019). Capability-based competitiveness measurement and analysis in the Hungarian small business sector. RIERC Research Reports 2019/001.
Teixeira, J., Patrício, L., Nunes, N. J., Nóbrega, L., Fisk, R. P., & Constantine, L. (2012). Customer experience modeling: From customer experience to service design. Journal of Service Management, 23(3), 362–376.
Tymon, W. G., Strumpf, S. A., & Doh, J. P. (2010). Exploring talent management in India: The neglected role of intrinsic rewards. Journal of World Business, 45(2), 109-121.
Urquhart, C., Lehmann, H., & Myers, M. D. (2010). Putting the ‘Theory’ back into grounded theory: Guidelines for grounded theory studies in information systems. Information Systems Journal, 20(4), 357-381.
User Experience Professionals Association. (2005). User experience. Usability book of knowledge glossary. http://www.usabilitybok.org/glossary/
UX Matters. (2005). What does a UX strategist do? https://www.uxmatters.com/mt/archives/2012/03/what-does-a-ux-strategist-do.php
Vaiman, V. (2010). Managing talent of non-traditional knowledge workers-Opportunities, challenges, and trends. In V. Vaiman (Ed.), Talent management of knowledge employees: Embracing non-traditional workforce (pp. 1-22). Palgrave Macmillan.
Vaiman, V., Scullion, H., & Collings, D. (2012). Talent management decision making. Management Decision, 50(5), 925-941.
Van Tyne, S. (2009). Corporate user-experience maturity model. In M. Kurosu (Ed.), Human centered design: HCD 2009 (pp. 513-522). Springer.
Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M., & Schlesinger, L. A. (2009). Customer experience creation: Determinants, dynamics and management strategies. Journal of Retailing, 85(1), 31–41. https://doi.org/10.1016/j.jretai.2008.11.001
Verleye, K. (2015). The co-creation experience from the customer perspective: Its measurement and determinants. Journal of Service Management, 26(2), 321-342.
Weick, K. E., & Daft, R. L. (1983). The effectiveness of interpretation systems. Organizational effectiveness: A comparison of multiple models (pp. 71-93). New Academic Press.
Wiesche, M., Jurisch, M. C., Yetton, P. W., & Krcmar, H. (2017). Grounded theory methodology in information systems research. MIS Quarterly, 41(3), 685-701.
Wright, P. M., & McMahan, G. C. (1992). Theoretical perspectives for strategic human resource management. Journal of Management, 18(2), 295–320.
Zhang, T. C., Kandampully, J., & Choi, H. Y. (2014). The role of employee wellness programme in the hospitality industry: A review of concepts, research, and practice. Research in Hospitality Management, 4(1/2), 45-54.
Zomerdijk, L., & Voss, C. (2009). Service design for experience-centric services. Journal of Service Research, 13, 67–82.
二、中文文獻
王德中（2018）。管理學（6版）。財經錢線文化有限公司。台北，台灣。
李立國（2016）。工業 4.0 時代的高等教育人才培養模式。清華大學教育研究。
李世揚（2018）。廣告業網路廣告交易平台模式之研究（博士論文）。國立政治大學，資訊管理學系，台北。
朱美娟（2021）。紮根理論研究方法：不同陣營之間的比較與選擇。市北教育學刊，68，pp. 1-22。
林于婷 (2017）。台灣企業發展工業4.0之人才管理研究（碩士論文）。國立雲林科技大學，企業管理系，雲林。
林君憶（2020）。基於峰終定律的體驗型智慧髮型全通路服務平台之研究：以髮型消費服務企業為例（博士論文）。國立政治大學，資訊管理學系，台北。
林君憶、洪為璽、季延平（2023）。政府基於協力網絡的平台型新興傳染疾病生態系統模式－以 COVID-19 為例。中山管理評論，31(2)，pp. 213-282。
林珊如（2001）。企業環境、資訊使用與知識管理。圖書資訊學刊，16，53-63.
林欽榮（2002）。人力資源管理。台北：揚智文化。
周中理、陳正（2007) 。體驗行銷策略、顧客關係管理與行銷績效關係模式研究-台灣旅館業之驗證。行銷評論，4(3)，339–364。
邱世萍（2016）。電腦動畫產業經營模式之研究（碩士論文）。國立臺灣師範大學，高階經理人企業管理碩士在職專班，台北。
吳 娸（202）。創新生態系統中企業間的相似性與加入階段對於異常報酬的影響：以鴻海的 MIH 電動車生態系統為例（碩士論文）。國立成功大學，企業管理學系，台南。
吳復新（2003）。人力資源管理-理論分析與實務應用。華泰文化事業公司。台北。
胡幼慧（1996）。質性研究：理論、方法及本土女性研究實例。巨流圖書公司。台北。
徐宗國（1996）。紮根理論研究法：淵源、原則、技術與涵義。載於胡幼慧（編），質性研究：理論、方法及本土女性研究實例。台北：巨流。
徐宗國（1997）。紮根理論研究法。胡幼慧（主編），質性研究。臺北市：巨流。
張愛民（2009）。關鍵成功因素法在決策者資訊需求識別中的應用。晉圖學刊，6，pp.57-60。
陳昺麟（2001）。社會科學質化研究之紮根理論實施程序及實例介紹。勤益學報，19，327-342。
曾光華、陳貞吟（2002）。體驗行銷的特性與應用。第一屆服務業行銷暨管理學術研討會論文集。國立嘉義大學管理學院，嘉義。
曾如瑩（2016）。這是一場人性革命，不是機器革命。商業週刊，102-104。
馮麗雲（2003）。現代市場調查與預測。北京: 經濟管理出版社。
莊凱如（2003）。數位媒體之經驗設計與導覽設計整合應用─以畫家芙麗達．卡蘿網站設計為例 (碩士論文)。元智大學，資訊傳播學系，桃園。
蔡焱昇 (2021) 。寄賣共生平台與創新營運模式之研究：以某服裝公司為例 (博士論文) 。國立政治大學，資訊管理學系，台北。
鄧雲卿（1990）。決策學教程。湖北: 武漢工業大學出版社。
鄭曜邦（2018）。工業4.0下關鍵人才之核心能力（碩士論文）。中國文化大學社會科學院勞工關係學系，台北。
三、網站參考資料
ACM Digital Library. (2020). SIGCHI Special Interest Group on Computer-Human Interaction. Retrieved June 26, 2024, from: https://dl.acm.org/sig/sigchi
AESC. (2019). Executive talent outlook 2019. Retrieved November 22, 2021, from: https://www.aesc.org/insights/research/executive-talent-outlook-2019
Breque, M., De Nul, L., & Petridis, A. (2021, January 5). Industry 5.0 - Towards a sustainable, human-centric and resilient European industry. Directorate-General for Research and Innovation. Retrieved June 26, 2024, from: https://msu.euramet.org/current_calls/documents/EC_Industry5.0.pdf
Bryan (2012). UX Matters. What does a UX strategist do? Retrieved July 1, 2020, from: https://www.uxmatters.com/mt/archives/2012/03/what-does-a-ux-strategist-do.php
Chen, M. C. (2013). Business ecosystems: Competition beyond industry boundaries. Harvard Business Review (Taiwan). Retrieved June 1, 2024, from: https://www.hbrtaiwan.com
CTIMES (2018)。協作型機器人：適用於各種規模企業的自動化進程。Retrieved August 15, 2020, from: https://www.ctimes.com.tw/DispArt/tw/%E6%99%BA% E6%85%A7%E5%B7%A5%E5%BB%A0/%E6%A9%9F%E5%99%A8%E6%89
%8B%E8%87%82/%E8%A6%96%E8%A6%BA%E8%BE%A8%E8%AD%98/
%E5%8D%94%E4%BD%9C%E5%9E%8B%E6%A9%9F%E5%99%A8%E4%BA%BA/%E4%BA%BA%E6%A9%9F%E5%8D%94%E4%BD%9C/18061313495N.shtml
Indeed (2024). About Indeed. Retrieved October 10, 2023, from: https://tw.indeed.com
International Ergonomics Association (IEA). (2000). Human Factors/Ergonomics (HF/E): Definition and Applications. Retrieved June 26, 2020, from: https://iea.cc/what-is-ergonomics/104人力銀行網站（2021）。關鍵人才斷層的五個難題。104人資學院。上網日期，2023年10月20日，檢自：https://pro.104.com.tw/ vip/preLogin/ recruiterforum/
200/post/25971
MBA智庫百科(2020) 。決策信息。上網日期，2023年10月10日，檢自：https://
wiki.mbalib.com/zh-tw/決策資訊
Rae, J. (2014). Design can drive exceptional returns for shareholders. Harvard Business Review. Retrieved June 1, 2024, from: https://hbr.org/2014/04/design-can-drive-
exceptional-returns-for-shareholders
SEMI Taiwan (2020）。工業4.0大全，從淺到深一篇搞懂它！上網日期，2023年10月1日，檢自： https://blog.semi.org/zh/blogs/ technology-trends/ industry-4.0
Tori (2019)。搶攻日本人才市場大餅，充滿企圖心的美國NO.1求職平台INDEED。上網日期，2024年5月10日，檢自： https://www. worklifeinjapan. net/2019/01/
indeed-interview.html
1on1全球家教資源共享平台（2024）。國際的「人力銀行」與「求職」網站的整理與比較。上網日期，2024年1月10日，檢自：https://1on1.today/ blog/
worldwide-human-resource-platform/
工商時報（2016）。專家傳真－台灣產業轉型的解答 工業5.0。上網日期，2023年10月20日，檢自： https://www.chinatimes.com/ newspapers/201609210000-
63-260202?chdtv
教育百科（2024）。紮根理論。上網日期，2024年5月10日，檢自： https://pedia.cloud.edu.tw/Entry/WikiContent?title=%E7%B4%AE%E6%A0%B9%E7%90%86%E8%AB%96&search=%E7%B4%AE%E6%A0%B9%E7%90%86%E8%AB%96
國家教育研究院（2024）。紮根理論。上網日期，2023年10月10日，檢自： https://terms.naer.edu.tw/detail/f935d178c2f4440fa059dec724fd7fc0/?startswith=zh
曾憲鈺（2012）。什麼是 UX Strategist？。上網日期，2023年10月10日，檢自： http://www.innofaci.com/2012/03/22/what-does-user-experience-strategist-do
維基百科（2020）。信息決策。上網日期，2024年8月15日，檢自： https://zh.wikipedia.orgwiki/工業4.0
維基百科（2020）。信息決策。上網日期，2024年8月15日，檢自： https://zh.wikipedia.org/wiki/信息決策 |
| Description: | 博士
國立政治大學
資訊管理學系
1033565082 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G1033565082 |
| Data Type: | thesis |
| Appears in Collections: | [資訊管理學系] 學位論文
|
All items in 政大典藏 are protected by copyright, with all rights reserved.
|
